AR ANALYST JOBS IN CHENNAI CAN APPLY IN INDIA

AR Analyst jobs in Chennai Can Apply Qualification: Any Graduation Exp: Freshers to 4 Years Freshers Salary: 12k to 15k Exp Salary: 20k to 25k Location: Chennai Vacancy: 12 Analyzing and sharing feedback of calls made by agents. Identifying fatal errors and non-fatal errors impacting the process and take corrective/preventive action Call monitoring and feedback Sessions (minimum 5 evaluations per Associate per month). Monitoring & auditing call Monitor agents to identify errors, deviations & initiate corrective measures. Provide actionable data to various internal support groups as needed. Proper feedback mechanism with employees, as per clients requirement. Provide feedback to Operations Manager on the performance of team members - Weekly/ Fortnightly/ Monthly. Prepare and analyze internal and external quality reports for management staff review. Candidate should have excellent communication skills Should possess good knowledge in International Voice QA Should have the required skills to provide necessary feedback. Regards Anika Hr 91504 and 61060