AUTOMATED TICKETING SYSTEM | TRAVEL AUTOMATION SOFTWARE IN INDIA

What is an automated ticketing system?
An automated ticketing system (ATS) is software that uses automation and artificial intelligence to assist support teams in providing fast and personalized support at scale while lowering operational costs and increasing efficiency.
The best automated ticketing systems do more than keep track of customer inquiries; they also help manage a wide range of customer support requests. Automated ticketing systems can open tickets with contextual information and route them to the most suitable agent. Automated ticketing systems have become indispensable tools for businesses looking to improve customer service. They not only help to organize and respond to user inquiries, but they also save time by automating repetitive tasks.

How does an automated ticketing system work?
An automated ticketing system is essential for meeting all customer needs. Choosing the right ticketing software for your business can significantly improve customer service efficiency. Automated ticketing systems make it simple to achieve high customer satisfaction in the following ways:
• Changes ticket priority based on the customer.
• Handles each ticket’s feedback and resolution times
• Adds replies and notes to tickets.
• Routes new tickets to a specific team or group based on properties
• Follows your workflow
• Sends updates to a specified user with an attached message
• Updates ticket properties like worklog, ticket cc, and ticket category automatically.
• Triggers time-based actions and updates.
• Maps tickets to define customer expectations of SLA metric targets.
https://www.flightslogic.com/automated-ticketing-system.php