BPO CALL CENTER VOICE PROCESS FOR MALAYALAM IN INDIA

Call center agent job description An agent s day-to-day responsibilities will greatly depend on the type of call center they work in. This is a general overview of the responsibilities a call center customer service agent may have: Communicate with customers on a variety of channels. Over the past few years, the way we communicate with one another has evolved tremendously. So, it s not surprising that many companies are evolving their contact centers to be omnichannel. This means their agents can communicate with customers on several channels seamlessly. For example, an agent may help customers via telephone, email, social media, live chat, text, etc. A contact center agent should be comfortable providing service on every channel. Resolve customer issues efficiently and courteously. Most call center job are customer service positions, which means agents are often on the frontlines, directly communicating with customers when an issue arises. It s an agent s duty to quickly handle a customer s problem, and to do so with a helpful attitude. This also requires problem-solving and researching skills. Agents need to know where to find the necessary information using the resources available to them. Provide a memorable customer experience and awesome customer service. This goes hand-in-hand with the duty above. The most important role of a customer service agent is to create a memorable experience for the customer. Regardless of the reason for the call, a great contact center agent will go above and beyond to ensure the interaction with the customer is a great one. Complete after call work and other assigned administrative duties efficiently. Being a contact center agent is more than just helping customers. Customer service agents often have various administrative duties that need to completed immediately after a call or throughout the day. This can be simply documenting customer interactions, updating a customer file, providing feedback to management, or pulling reports. LOCATION: CHENNAI SALARY:8K TO 12 K (FOR FRESHER) 15K TO 25K (FOR EXPERIENCE) TIMING: 8 HOURS QUALIFICATION: 10th,12th AND ANY GRADUATE CAN APPLY BENEFICES: ATTRACTIVE SALARY + INCENTIVE+ OD CASH COMMUNICATION: GOOD IN MALAYALAM IF YOU ARE INTERESTED FEEL FREE TO CALL US DEVI HR 9176074708