IMPORTANCE OF CRM SYSTEM IN RESTAURANTS - THE APP IDEAS - IN INDIA

CRM stands for Customer Relationship Management and as the name suggests it really helps the business to maintain a relationship with the clients, without CRM, it’s impossible to manage all the customer’s data. CRM helps us to know the insight of the customer, what are their likes/dislikes, their special days like birthday, anniversaries, how much they were spending, on which items they were spending, from how many months or years they were our valuable customers and many things, it won’t be possible without CRM. CRM is a technology which manages the data of your company’s customers, interaction with their potential customers, reminds us to send greetings on a special occasion, sends customized offers on that specific day, and helps us to forecast the sales. In short, CRM is a system or a tool that helps the business to improve relationships with the customers and it helps to stay connected with the customers, streamline processes and maximize the profit. Feel free to reach me!