PREDICTIVE DIALER IN INDIA

Based on top of Asterisk and Vicidial, we offers you the best combination of open source
as well as the comfort of getting professional support from our highly trained and certified resources

Key Features

Inbound call handling
Outbound call handling
Predictive dialing
Progressive dialing
Real – time statistics
Real – time Reporting
Remote Barging
Rapid deployment and development
Campaign development tools
Call popup
Extreme cost reduction
Customization
Flexible
IVR's
Multiparty Conference
Voicemail System
CRM
Recording

Predictive Asterisk Dialer can be used both in Inbound Mode, Outbound Mode or Blended Mode i.e. one agent can be available for both Inbound as well as Outbound campaign simultaneously, this feature makes dialer distinguish against the competition who can offer either Inbound or Outbound at any given point of time.

It also comes with sophisticated Automatic Call Distribution (ACD) functionality, to ensure that no agent remains idle for more then few seconds before the next call can land, this means 100% improvement in productivity for your center.

Asterisk Dialer platform is a single platform that seamlessly integrates with your existing voice and data systems, whether VoIP, PRI and GSM.

Detailed Features

Asterisk Dialer can function as an ACD for inbound calls or for Closer calls coming from
Asterisk outbound fronter and even allows for remote agents logging in from remote locations.
Automatic Call Distribution - ACD
Normal and Skill based Routing
Roaming Agents and Queues
Live call Barge-in
Supports multiple campaigns
Multi Party Conference
5 or more people conference with PIN
VoiceMail System
Unlimited Password protected VoiceMail Boxes
Email Notification for VoiceMail
VoiceMail forwarding and Broadcasting
CDR - Call Detail Records
Generates Records for the calls being made campaignwise / agent wise
Voice Logger
Voice Logging of each and every call from SYSTEM end
Voice Logging of each and every call from Agent end
CRM Integration- Asterisk Dialer comes pre-installed with Basic Integration of vTiger CRM,
further integration can be availed for Sales Management
Marketing Automation
Tracking user activity
Tracking & Managing Record History
Creating Campaigns
Managing Leads
Access Control
IVR - Interactive Voice Response

Please contact us if you are in process of setting up new call center or are thinking to save your cost on your dialer.