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IP PBX is a phone system that utilizes IP communications. Traditionally IP PBX's are located on site where they can also interface to traditional telco services such as analogue phone lines. The business end users connect via IP to the IP PBX for voice service. Major FeaturesThere are a number of benefits that come from getting a full PBX system. Some of those include the following: It's ready for VoIP: With each year that passes, more and more businesses are moving away from the old PTSN lines in favor of turning to Voice Over IP. Ensure that whichever PBX you choose can easily support both IP trunks (the service) and also IP stations (the phones). Currently, SIP is the most standard option so make sure not to invest in a phone system that doesn't offer it support. There's voice messaging: It used to be that voice messaging was only ever an often expensive, optional add-on, but in today's world, it's a standard portion of just about every competitive PBX option. Many PBXs offer voicemail forwarding services that are sent directly as email attachments and some will even support visual voicemail. It's extremely mobile: It's very common for a lot of business's in today's world to have multiple workers who work outside of the office. There are PBX options that easily support mobile friendly features such as remote IP extensions, Find Me or Follow Me services, and even fixed/mobile convergence. It makes conferencing a breeze: Travel costs can be greatly reduced by utilizing conference calls. Make sure that your PBX system has baked in support for multi line conference calling (which is a step up from the very basic three way calls). Better reporting: Data is everything in today's information age, and today's best PBX options support a number of different ways to measure vital phone related info such as call history or a variety of other reporting features.

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A2Billing, combined with Asterisk is a physical Telecom Platform and Soft-Switch providing a wide range of telecoms services using both traditional telephone technology or VoIP. It contains a real time billing engine which rates and bills and invoices calls, and supports payment gateways. This now gives any Telecom company a very good reason to consider the A2Billing Platform over the traditional offerings for TDM and VoIP Soft-Switches as well as wholesale billing. Solutions A2Billing can be used in a number of different roles, and our consultancy services can advise on the appropriate hardware and configuration of your Switch. Calling Card service with either PIN or Caller ID recognition Call-back service VoIP Billing VoIP termination for IP PBX systems Wholesale VoIP Termination and Origination Residential VoIP Termination and Origination. Special Applications Platforms Predictive Dialler and Sales Campaign Tool Hosted PBX, IP Centrex and Multi-tenant systems. VoIP reseller white label solutions. and much more

IVR stands for Interactive Voice Response, a technology that automates routine customer service interactions by allowing callers to interact using touch tone digits or their voice. A basic example of an IVR application is an automated attendant or voice menu: callers are presented with a recorded menu and respond by selecting a digit or, in some cases, by entering an extension number. The automated attendant eliminates the need for a live operator to handle the call. More complex applications include perscription refill for pharmacies, password reset, voice surveys, account balance inquiries, flight status checks, package tracking, pre-sales qualification questionnaires, etc. The key idea is to automate a routine, repetitive task that would otherwise require the time and effort of an employee. The savings potential gives IVR solutions a very rapid return on investment (ROI), as on server can potentially eliminate multiple live agents. IVR systems are historically sold at a premium, to large degree because of the strong ROI. A system with four ports (and thus capable of processing four concurrent calls) could cost thousands of dollars. Like conference bridging, voice messaging and other communications applications, IVR is generally an add-on component for a traditional phone system. Key Facts & FeaturesAll IVR systems are capable of prompting (playing audio) and collecting digits from the caller. Replacing the touch-tone interface with a voice interface requires additional software and significantly increases the expense of the platform. IVR platforms usually provide a means for recording audio from the caller. This can be used to record prompts, but the quality is generally quite poor. Most systems will also accept pre-recorded audio, and there are professional voice talents that offer custom prompts. IVR applications frequently interact with other data systems. This is often done using direct access to relational database systems through technologies like ODBC or by using making web service calls using protocols like REST or SOAP. Many IVR systems are sold as a runtime platform, meaning that business applications will need to be purchased or custom built. Frequently the service creation environment is an additional charge. Traditional IVR systems interface with the PSTN or a PBX system using either analog or digital trunks. More recent IVR systems support connections over IP using SIP. Legacy platforms tend to license by the port, while IP systems license by the concurrent call. IVR systems can be connected directly to the PSTN or they can be integrated with a business phone system. Systems that are directly connected to the PSTN support "terminal" applications -- applications that never require redirecting the caller to a live agent. Integrated IVR systems, on the other hand, can route calls to other resources within a business or even outside of it. Key BenefitsThe primary benefit of IVR is the savings compared to hiring staff to handle boring and repetitive tasks. Automating basic customer service functions makes sense in situations where the task is relatively simple and the input and output values can be conveyed by phone. Another benefit is the unlimited hours that an IVR system can put in each day. With a properly configured IVR system your company can offer top notch customer service even when closed for the evening or weekend. IVR systems can easily support multiple languages, allowing your business to service international markets abroad and multi-lingual customers at home.