Center agent

Call center agent job description An agent s day-to-day responsibilities will greatly depend on the type of call center they work in. This is a general overview of the responsibilities a call center customer service agent may have: Communicate with customers on a variety of channels. Over the past few years, the way we communicate with one another has evolved tremendously. So, it s not surprising that many companies are evolving their contact centers to be omnichannel. This means their agents can communicate with customers on several channels seamlessly. For example, an agent may help customers via telephone, email, social media, live chat, text, etc. A contact center agent should be comfortable providing service on every channel. Resolve customer issues efficiently and courteously. Most call center job are customer service positions, which means agents are often on the frontlines, directly communicating with customers when an issue arises. It s an agent s duty to quickly handle a customer s problem, and to do so with a helpful attitude. This also requires problem-solving and researching skills. Agents need to know where to find the necessary information using the resources available to them. Provide a memorable customer experience and awesome customer service. This goes hand-in-hand with the duty above. The most important role of a customer service agent is to create a memorable experience for the customer. Regardless of the reason for the call, a great contact center agent will go above and beyond to ensure the interaction with the customer is a great one. Complete after call work and other assigned administrative duties efficiently. Being a contact center agent is more than just helping customers. Customer service agents often have various administrative duties that need to completed immediately after a call or throughout the day. This can be simply documenting customer interactions, updating a customer file, providing feedback to management, or pulling reports. LOCATION: CHENNAI SALARY:8K TO 12 K (FOR FRESHER) 15K TO 25K (FOR EXPERIENCE) TIMING: 8 HOURS QUALIFICATION: 10th,12th AND ANY GRADUATE CAN APPLY BENEFICES: ATTRACTIVE SALARY + INCENTIVE+ OD CASH COMMUNICATION: GOOD IN MALAYALAM IF YOU ARE INTERESTED FEEL FREE TO CALL US DEVI HR 9176074708

Call Center Agent Job Responsibilities and Duties: 1.Answer incoming calls and respond to customer s emails 2.Management and resolve customer complaints 3.Sell products and place customer orders in the computer system 4.Identify and escalate issues to supervisors 5.Provide product and service information to customers 6.Research required information using available resources 7.Research, identify, and resolve customer complaints using applicable software 8.Process orders, forms, and application 9.Route calls to appropriate resources 10.Document all call information according to standard operating procedures 11.Recognize, document, and alert the management team of trends in customer calls 12.Follow up customer calls where necessary 13. Up sell products and services 14.Complete call logs and reports 15.Other duties as assigned Call Center Agent Qualifications and Skills: 1.High school diploma or equivalent 2.Proficient in relevant computer applications 3.1-3 years of experience in a call center environment 4.Knowledge of customer service practices and principles 5.Excellent data entry and typing skills 6.Superior listening, verbal, and written communication skills 7.Ability to handle stressful situation appropriately Salary: 10k to 15 k For Both Fresher & Experinced. Arreas can also apply For Further Information contact Us:- HR Abitha Ph no:-6385235307

AC InfoSoft is a leading VoIP software development and VoIP solution provider company. This VoIP development company offers diversified telephony solutions and products in VoIP. One of the best VoIP products offered by the company is the contact center solution. AC InfoSoft has an array of call center solutions to offer. All call center solutions of this company support omnichannel communication support. The key benefits of buying call center software from AC InfoSoft are listed below: – Greater agent versatility – Improved agent efficiency – Reduced costs – Enhanced security – Superior customer experiences – Enhanced reporting metrics Visit https://www.acinfosoft.com/call-center-solutions/ to know more and to book a free demo of the best call center solutions.

Home Services Other Services AI Voice Analysis for Customer Care Center AI Voice Analysis for Customer Care Center Photo Gallery AI Voice Analysis for Customer Care Center AI Voice Analysis for Customer Care Center × Additional Info Country India Elision Technologies Pvt. Ltd, more popularly known as Elision, is one of the leading unified communication solution provider companies. The company offers unified solutions like a call center solution, IP PBX software, and more. The company also offers trending technology tools such as AI voice analysis for call centers. AI voice analysis for call center software helps customer care centers to leverage several advantages. Key features of AI voice analysis monitoring such as: – Call analysis (Overall and individual) – Emotion and sentiment analysis – Call transcript with TTS (Text to Speech) – Correct call opening and closing – Over talk and silence detection – Agent scoreboard – Reports – And more The AI voice analysis tool is a multilingual tool available for call center solution users. To know more about this AI voice analysis for customer care center, please visit https://www.elisiontec.com/ai-voice-analysis-launched-for-call-center-solution/

Home Services Other Services AI Voice Analysis for Customer Care Center AI Voice Analysis for Customer Care Center Photo Gallery AI Voice Analysis for Customer Care Center AI Voice Analysis for Customer Care Center b'/xc3/x97' Additional Info Country India Elision Technologies Pvt. Ltd, more popularly known as Elision, is one of the leading unified communication solution provider companies. The company offers unified solutions like a call center solution, IP PBX software, and more. The company also offers trending technology tools such as AI voice analysis for call centers. AI voice analysis for call center software helps customer care centers to leverage several advantages. Key features of AI voice analysis monitoring such as: – Call analysis (Overall and individual) – Emotion and sentiment analysis – Call transcript with TTS (Text to Speech) – Correct call opening and closing – Over talk and silence detection – Agent scoreboard – Reports – And more The AI voice analysis tool is a multilingual tool available for call center solution users. To know more about this AI voice analysis for customer care center, please visit https://www.elisiontec.com/ai-voice-analysis-launched-for-call-center-solution/

Handling Inbound and/or Outbound functions within the call center, email queries and other daily operations including reporting and MIS pertaining to your clients - Manage Client and Investor Escalations - work with relevant units - internal and external to resolve issues raised and ensure quality delivered across Call center services - Reviewing the performance of your Team, Call center agents, identifying training needs and planning - Evaluate and Analyze performance against call center metrics for your team and set targets to continuously improve agent productivity and call center efficiency Professional Skills: - Should be a Go Getter - Should articulate and communicate with clarity. - Should be an excellent team player. - Should be capable of multi-tasking. - Should have the ability to interact at all levels. - Adequate knowledge to operate in MS Office Educational Qualification: - graduate in any field - Language Proficiency in English. salary upto 15k regards nithiya hr 91502 and 61060

Give your customers the ability to reach out to you over any platforms. Manage customer queries over one unified inbox. Track agent productivity. Use ticket automation to auto assign queries. Manage agent shifts and offer self service through FAQ portals. Sign Up For a 30 days free trial Today! Mail us @ show contact info

An Inbound Call Center Software is best to call center software to connect customers with the agent using dialer software. Using Inbound Calling software we can provide professional and high-quality customer service. Make a better relationship with the customers by providing them with more services whatever they want.

Modern technologies and services are available from India's Leading Call Center Solutions Provider to improve call center operations across the country. They offer a wide range of solutions, with a focus on efficiency and innovation, including as cloud-based systems, real-time analytics, CRM integration, and advanced dialers. These solutions serve to boost agent efficiency, improve client interactions, and assist companies in providing outstanding customer care to a great deal of customers. Visit Now: https://www.callcentersolution.in/

An agent must not only have good oral communication abilities but must be an attentive listener to fully understand a caller's query and provide a solution that meets their needs. You can get a good idea of a candidate's communication skills during an interview.

Top skills of a successful BPO Field: 1.Knowledge Retention. An agent's mission is to provide the highest quality support to customers. 2.Attention to Detail. Being a call center agent can sometimes be monotonous. 3.Organization. 4.Flexibility. 5.Friendly. 6.Calm Under Pressure. 7.Effective Communication Skills. 8.Speed. Qualification: Any Graduates/ 10th /12th Exp: Freshers. Working Area: Chennai. Job Timing: Full Time. Salary: 8k to 15k Benefits: OT + Incentives + Increments based on ur Performance. ROLE: Voice/ Non Voice/ Semi Voice ARREARS CAN ALSO APPLY. Known Languages: Hindi/ English/ Telugu/ Tamil/ Kannada Shifts: Both Day / Night are there. Gender: Both Male/ Female Age Limit: 18 to 28 yrs Candidates can also inform the details to their Family/ Friends. For Further More Information Contact Us: HR Abitha 63852@35307

Call Center Agent Job Responsibilities and Duties: 1.Answer incoming calls and respond to customer's emails. 2.Management and resolve customer complaints. 3.Sell products and place customer orders in the computer system. 4.Identify and escalate issues to supervisors. 5.Provide product and service information to customers. ARREARS & FRESHERS CAN ALSO APPLY Location: Chennai Time:Full Time Qualification: 10th/ 12th/ Graduation Experience: 0 to 1 yrs Salary: 8k to 15k For Freshers Benefits: OT + Incentives Known Languages: Hindi / Telugu/ Tamil/ Kannada/ English Shift: Both Night & Day Shifts Are Available. For Other More Details Contact Our HR Team: HR Abitha 63852@35307

Call Center Agent Job Responsibilities and Duties: 1.Answer incoming calls and respond to customer's emails. 2.Management and resolve customer complaints. 3.Sell products and place customer orders in the computer system. 4.Identify and escalate issues to supervisors. 5.Provide product and service information to customers ARREARS & FRESHERS CAN ALSO APPLY Role: Voice/ Non Voice/ Semi Voice Qualification: Any Graduates / 10th/ 12th Work Location: Chennai Working Hours: 8 hrs Experience: Freshers Salary: 8k to 15k For Freshers Benefits: OT + Incentives + Increments based on Ur Performance Known Language: Telugu / Hindi/ English/ Tamil/ Kannada Shift: Both Day / Night Candidate can also inform to their Family/ Friends. For Any More Information Contact Us: HR Abitha 63852@35307

Call Center Agent Job Responsibilities and Duties: 1.Answer incoming calls and respond to customer's emails. 2.Management and resolve customer complaints. 3.Sell products and place customer orders in the computer system. 4.Identify and escalate issues to supervisors. 5.Provide product and service information to customers. Qualification: Any Graduation/ 10th/ 12th Working Hours: Full Time Work location: Chennai Salary: 10k to 15k for Freshers Exp: Freshers Benefits: OT + Incentives + Increments based on ur Performance. ARREARS & FRESHERS / EXPERIENCE CAN ALSO APPLY. ROLE: Voice/ Non Voice/ Semi voice. For Further Information Contact Us: HR Abitha 63852@35307

Call Center Agent Job Responsibilities: 1.Obtains client information by answering telephone calls; interviewing clients; verifying information. 2.Determines eligibility by comparing client information to requirements. 3.Establishes policies by entering client information; confirming pricing. 4.Informs clients by explaining procedures; answering questions; providing information. 5.Maintains communication equipment by reporting problems. 6.Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. 7.Updates job knowledge by studying new product descriptions; participating in educational opportunities. 8.Accomplishes sales and organization mission by completing related results as needed. Qualification: Any Graduation/10th/12th Location: Chennai Timing: Full Time Salary: 10k to 15k For Freshers Exp: Freshers Benefits: OT + Incentives + Increments based on ur Performance Role: Voice/ Non Voice/ Semi Voice Known Languages: Hindi/ Telugu/ Tamil/ Kannada/ English Shift: Both Night/ Day ARREARS & FRESHERS / EXPERIENCE CAN ALSO APPLY. For Further More Details Contact Us: HR Abitha 63852@35307

Call Center Agent Job Responsibilities: 1.Obtains client information by answering telephone calls; interviewing clients; verifying information. 2.Determines eligibility by comparing client information to requirements. 3.Establishes policies by entering client information; confirming pricing. Qualification: Any Graduation Location: Chennai Timing: Full Time Salary: 10k to 15k For Freshers Exp: Freshers Benefits: OT + Incentives + Increments based on ur Performance Role: Voice/ Non Voice/ Semi Voice ARREARS & FRESHERS / EXPERIENCE CAN ALSO APPLY. For Further More Details Contact Us: HR Abitha 63852@35307

Call Center Agent Job Responsibilities: 1.Obtains client information by answering telephone calls; interviewing clients; verifying information. 2.Determines eligibility by comparing client information to requirements. 3.Establishes policies by entering client information; confirming pricing. Qualification: Any Graduation/ 10th/ 12th Location: Chennai Timing: Full Time Salary: 10k to 15k For Freshers Exp: Freshers Benefits: OT + Incentives + Increments based on ur Performance Known Languages: Hindi / Tamil/ Telugu/ English/ Kannada/ Malayalam Role: Voice/ Non Voice/ Semi Voice ARREARS & FRESHERS / EXPERIENCE CAN ALSO APPLY. For Further More Details Contact Us: HR Abitha 63852@35307

We are hiring International BPO Experienced & Fresher candidates with excellent communication skills in English. Job Position - Customer Service Executive/ Telesales Executive/International Telecaller/Call Center Agent/BPO Responsibilities: B2C Campaign for Australia. Candidates has to resolve customer queries over the call and sales. Convince them to invest on new Product. Time 7.00 am to 4.00pm Required Candidate profile Excellent communication skills in English. Fresher's & Experience can apply Strong interpersonal skills Self-starter Detail oriented Willing to work independently Always team focused Advantages:. Friendly working environment. On spot offer letter will be issued upon selection. On time salary+ incentives 5 days of working (Saturday and Sunday off) Note- We are not providing Work from home & Pick up/ Drop facility. Job Posting 2021-10-05 Time 11.am Unposting DateOngoing. Contact HR@ 8016099788

Recruiting for Asset Management in Abroad Company: EDM SOFTWARE SOLUTION Location: Coimbatore, Tamil Nadu, India Description: EDM SOFTTECH SOLUTIONS PVT LTD COMPANY COIMBATORE 9791684242 Requirement: - CV - Experience Certificate - Passport Copy - Supporting Document Work Place: Singapore, Gulf, UAE Job Description: - Facility Engineer - Electrical - Facility Engineer - Mechanical - Call Center Agent Minimum: 4-5 years of UAE experienced Attractive Salary will be provided as per profile by company based on your profile Skills: Basic For more details contact: 9791684242 THANKS AND REGARDS EDM SOFTTECH SOLUTIONS PVT LTD COMPANY COIMBATORE Contact: 9791684242

Callcentertech provides a first-class solution for that. Callcentertech supplies open-source VICIDial solutions for controlling the calling process. In this solution, you get an admin panel and an agent panel. Your agent can deal with outbound calls with the clients in the agent panel and In the admin panel, you can analyze your agent’s performance. For that we grant custom-made overall performance files in vicidial. We covered vital all features, which will assist you to control your call center’s recreation and expand productivity of your call center. You can watch a demo of our vicidial via go to our website.

Trionix helps organizations to deliver outstanding customer experience across the UAE. We can design your call center with flexibility through their preferred media. Voice communication plays an active role for most of the company's customer interaction. Most Customer service call centers are often involved in problem-solving. Trionix Call Center services lets customers reach you in confidence. Our Call Center service solutions reduce customer handling time and increase the agent efficiency. With customized reporting and call monitoring capabilities you are always in control of your call center. Trionix provides comprehensive contact center services that let all types of businesses manage any type of customer interactions. Our services focus on customer contact management and maximizing agent performance providing quality service to your most valuable customers. Business setup in UAE. Inbound Call Centre Process. Outbound Call Centre Process. Human Resources Management. Software and CRM Customization. visit our website www.trionixgroup.com

Project: Data feeding work into online portal. Center will be provided with user ids along with portal, where they need to enter the data by simple typing work. Seats: Depends upon center. Workload Availability: Unlimited. Project Term: 11 Months. Work Submission: Daily into portal. Daily basis shift report need to be sent Fixed Payout: Center on an average can earn up to 70 USD per seat per week on one log in id. This is the figure that we are receiving in our center. The center will be getting payments on every Thursday, and if they generate good inputs they will be paid on Monday as well as Thursday Training: Provided Online. On-Site training also provided. (Center can visit our center and can take training) Payment Mode: Online Transfer every Monday weekly payment. Payment per Hour: 0.40 USD to 1.40 USD per 1000 Entry per day per agent in 8 hour shift. (You will have portal access for 24 hours in a day and 7 days in a week) Technical Specifications: 2Mbps Line (Broadband or Bandwidth) Agents with at least typing speed of 35 words per minute Flexible to work in any shifts Center has to pay 100 USD per system for 11 Months Contact Us. Josoft Technologies Pvt Ltd. Ph No :- 05224069893 Mob No :- +919026209005 E-mail :- info@josoftech.com Website :- http://www.josoftech.com

WONDERFUL JOBS OFFER FOR BPO NON VOICE IN CHENNAI Qualification: Any Graduation Exp: Freshers to 4 Years Freshers Salary: 12k to 15k Exp Salary: 20k to 25k Location: Chennai Vacancy: 12 - Manage the call center operations for our B2B and B2C products - Leading a team size of 15+ call center agents and supervisors - Handling Inbound and/or Outbound functions within the call center, email queries and other daily operations including reporting and MIS pertaining to your clients - Manage Client and Investor Escalations - work with relevant units - internal and external to resolve issues raised and ensure quality delivered across Call center services - Reviewing the performance of your Team, Call center agents, identifying training needs and planning - Evaluate and Analyze performance against call center metrics for your team and set targets to continuously improve agent productivity and call center efficiency Professional Skills: - Should be a Go Getter - Should articulate and communicate with clarity. - Should be an excellent team player. - Should be capable of multi-tasking. - Should have the ability to interact at all levels. - Adequate knowledge to operate in MS Office Educational Qualification: - Post Graduate in any field, Proficiency in MS Office - Language Proficiency in English, Compulsory Regards Anika Hr 91504 and 61060

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Hello Friends, We are dealing with bulk data entry projects both in Domestic and International exclusively available for Business center, Call center, individuals, Students. We are dealing with NPS, RSBY, NGO Projects, Data Mining, Ad Posting, Form filling, Call center projects. All are welcome consultants can do contact us. Agent id- BBS-Q-020/QISF FOR MORE DETAILS CONTACT: http://www.qubeinfosolutions.com 08260977789 Email-helpdesk@qubeinfosolutions.com

Coronavirus has been declared as pandemic and everything is closed now. It is hampering many companies as staff cannot come to the office. Elision offers DialShree: Call Center Solution which supports remote work. It allows the team to work remotely with the highest productivity. This call center solution has amazing offerings such as: · Remote Agent module/add-on · Omnichannel communication · And more To know more about DialShree and how it combat COVID 19, Please visit https://www.elisiontec.com/combat-covid-19-with-dialshree-omnichannel-call-center-solution/

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We have genuine inbound projects for your call center. We have domestic inbound, telecom inbound, chat support, customer support inbound, E-commerce inbound, Banking inbound and other kinds of inbound process. For more details kindly contact Matrix Info Tech. Agent ID : STPUNE02 Contact Person : Farhan Khan Company Name : Matrix Info Tech Email ID : matrix.infotech.bpo@gmail.com Contact No. : +91-7800729581 / +91-9990132853 Web URL : www.bpoprojects.co.in

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