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Kapture CRM is a cloud customer support automation platform. Kapture is highly scalable and configurable to meet the needs of growing customer-facing enterprises. We have our presence in over 12 countries and serve more than 700 companies. Our intuitive CRM platform adds context and intelligence to customer service. 1. Lead management and nourishing – Kapture CRM allows you to build in-depth customer profiles that throw light into actual customer requirements and needs. 2. Multiple cloud sales tools - Kapture’s sales tools include a sales tracking system, Automated DSR, GPS sales management, etc. 3. Intelligent ticket management - Kapture CRM can organize, assess, route and even resolve customer tickets intelligently in real-time. 4. Omnichannel support - Deploy Kapture across multiple communication platforms (email, call, social media, etc) to seamlessly engage with customers. 6. Mobility-first application helps you create more efficient and productive workflows. Kapture CRM helps you achieve the following benefits. More lead conversions Easy ticket resolutions Increased agent productivity Maximized revenue and reduced operational costs Increased customer satisfaction rates Customer data management All in all, Kapture CRM enables you to run the most optimal form of your business. Kapture CRM’s customized modules are used widely across different industry verticals such as FMCG, Healthcare, Internet Companies, Education, Real Estate, and more.

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Connect customers making incoming calls to the proper person. Greet customers warmly. Operate switchboard and helps customers establish local and long-distance calls. Observe signal light on switchboard, plug cords into trunk-jack, and press button to make connections. Insert tickets in time-stamping device to be imprinted with accurate time.

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What is a Global Distribution System? GDS stands for the Global Distribution System. It is a huge computer network that passes inventory and rates for hotels to travel agents and travel sites. It is also used by other travel agencies, such as rental cars and airlines. Travel GDS is made up of global inventory that is aggregated by Amadeus, Galileo, Sabre, and Worldspan. With our single GDS Software, a travel agent can book flights, hotels, attractions, sightseeing, transfers, and car services. BookingXML pre-integrated with the world's best GDS, combining Amadeus GDS, Sabre GDS, Travelport GDS, etc. BookingXML is customized in integrating all the major GDS providers and integrated with Amadeus GDS, Sabre GDS, Travelport / Galileo GDS, which implement access for reserving airline seats, rental cars, hotel rooms, and other travel products. How does a GDS work in travel? The GDS intermediates between the travel representative and the central hotel (or airline) reservation system. With the GDS, travel agents can view current rates and accessible resources for a specific hotel in real-time. Current rates and accessibility are sent directly from the hotel’s property management system (PMS) to the GDS and online booking pages via the channel manager. Once a reservation is made on the GDS or online booking site, the channel manager immediately updates availability across all channels, combining the hotel’s official website, and automatically transmits the booking details back to the PMS or central reservation system (CRS). This eliminates the requirement for the travel agent to talk to hotel staff and for the hotel’s reservation agents to enter any data manually. Importantly, each GDS has separate connection fees and registration requirements. So, before choosing a particular GDS, it is worth knowing the terms of cooperation. The importance of GDS to travel agents? GDS is a network/platform that allows travel agencies and their customers to access travel data, shop for and compare reservations options and book travel. GDS networks like the system operated by Travelport create billions of dollars in global travel sales. Through such commerce platforms as the GDS Travelport, agents can connect scheduling and inventory of hotels, airlines, car rentals, and (some) railway and bus reservations – in real time. GDS connects all those services across the three primary travel reservation sectors (airline, hotel, and ground transportation, i.e., car rentals), and activities. The modern GDS system evolved from this early labour-intensive manual system, thanks to the collaborative team efforts of American Airlines (AA) and IBM. The result of that collaboration was the first airline industry mainframe-based system, SABRE. Independent travel agents, online agents, and travel agencies now use increasingly more sophisticated GDS systems to search for the best accessible travel and accommodations and rates for their clients. Agents will make airline and hotel reservations (in real time) for customers, and they will complete their research and bookings within minutes. How GDS is helpful for a smaller travel agency? The Global distribution system will allow the small travel agency to have immediate access to the prices of the flight tickets, hotel rooms, rental cars, cruise reservations, trains and other services. When this GDS is integrated into the travel web portal, it allows the customers to search for the travel books and book tickets online. This is a win-win for both the clients and small travel agencies. The travel agencies can earn huge profits while the clients can search for various airlines and book flight tickets with the airline that is providing the best fare. The travel portals are run by the GDS system, which allows them to offer client rates, discounts, rooms and descriptions in real time. This GDS system acts as a mediator between the travel product, supplier and the retailers who actually sell the flight tickets to the end users. BookingXML initiative to make travel business grow with GDS BookingXML takes the initiative to connect travel businesses with the top global distribution systems. Being in the travel industry for years, we offer seamless and flexible travel portal development for our customers. Most importantly, we suggest GDS and travel API integration according to the requirements. BookingXML is a one-stop destination serving a vast range of travel products and services from the world’s leading GDS to domestic and international customers. Therefore, do not waste any more time, take the benefits of our travel portal API Integration services to get a large global listing from different GDS systems, Low-Cost Carriers (LCCs) and accommodation providers. BookingXML through GDS and XML/ API Integration supports customers to simply develop their business in the global market. Our developers are experienced at working with major GDS providers and travel consolidators. In fact, they have already integrated numerous projects with Amadeus GDS, Travelport / Galileo GDS, Sabre GDS into airline reservation systems, hotel room reservation systems, car rentals, and other travel sector services. How GDS Software Functions in The Travel Industry? As a successful travel portal development company, BookingXML provides the best GDS Software development services for the travel sector. To offer excellent services to our clients, we build a network with GDS suppliers: Amadeus API, Sabre, Galileo, World Span, and Travelport. We understand that excellence is the only key to success for business in a competitive industry. Our GDS software gives that excellence for our B2B and B2C clients. Till now, we have benefited from various online travel agencies and travel companies, etc. We empower our clients to allow different flights, hotel car rentals, and holiday package booking on their booking engine. At BookingXML, we give a platform to book different travel services from major GDSs in the world. Using API integration, our clients can market travel products of GDS Airlines, hotels, Low-Cost Carriers (LCCs), etc. The Global Distribution System is the best tool for travel companies to market their business to the universal market. The travel industry is a highly developing industry, and the introduction of GDS software maximizes its contribution to GDS. GDS software offers real-time inventory to travel companies and travel agencies, making it an Automated Reservations System. Right from traveller management and earnings maximization, we take care of every detail while developing a travel technology solution for our customers. How Do We See the Future of GDS in the Travel Industry? GDS stands for Global Distribution System, which provides an opportunity to connect travel companies around the world. Lakhs of travel companies, travel agencies, and Tour Operator Software have linked to GDS. They are also getting the advantage of online travel booking services. GDS integration offers them the freedom to get travel services from various suppliers in the industry, like airlines, car rentals, hotels, excursions, etc. Observing its advantages for travel companies, we can say that GDS has a bright future in the travel industry. The global distribution system is creating its never-ending presence for travel companies. Not only travel companies but also end-users are taking advantage of GDS. Users are in a position to avail travel services at the best cost. They can get instant and real-time data while making bookings through a GDS API integrated booking engine. So, the Global Distribution System has its great essence for online travel agencies (OTAs). What are the features and benefits of GDS? • 24*7 real-time access to a vast global inventory of hotel rooms, cars, airlines, buses, tours and other travel-related items. • Access for both B2C and B2B travel booking engines. • The GDS software can easily be integrated on Android, iOS, and Web platforms. • Provides access to real-time availability and pricing to make online bookings. • Offers the best commissions and fares to travel agencies. • GDS makes managing and maintaining information easy. • It facilitates a single-window interface for all your marketing requirements. • GDS software enables expanding the coverage to gain exposure to other travellers and travel agents. For more details, Pls visit our website: https://www.bookingxml.com/travel-gds.php