Customer care inbound calls

Duties and Responsibilities Answering phones from customers professionally and responding to customer inquiries and complaints. Researching required information using available resources. Handling and resolving customer complaints regarding product sales to customer service problems. Providing customers with the organization s service and product information. Processing forms, orders, and applications requested by the customers. Identifying, escalating priority issues and reporting to the high-level management. Routing inbound calls to the appropriate resources. Following up complicated customer calls where required. Completing call notes and call reports as necessary and updating them in the CRM. Obtaining and evaluating all relevant data to handle complaints and inquiries. Recording details of comments, inquiries, complaints, and actions taken. Managing administration, communicating and coordinating with internal departments. Other duties as assigned. Benefits Incentives on target Achievement 5 Working Days (Sat-Sun Off) Salary: 13,000 to - 35,000.00 /month Website: - www.votiko.com If the above requirements suit your interest, please call us on +91 8511539085 or send your resume to hr@votiko.com

Position:Customer Care Executive Location: Ludhiana Qualification: Graduate Job Profile:- 1. Proficient in Excel 2. Attending Customer Calls and follow Ups 3. Assigning complaints to the concerned department 4. Maintaining Complaint Records 5. Warranty Material Records 6. Warranty material Replacements For Details, Contact: Bhatia Consultancy Services Punjab

handle incoming calls from customers and provide them with asolution to thier querires & giving them customer service Responsibilities and Duties in coming calls &out coming calls kyc knowledge of computer, execel, communication Key Skills:- Bengali required: fresher gender: female

Job Description: Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided. Follow up customer calls made wherever is necessary Should be able to answer to emails timely ensuring adherence to the process standards. Maintain customer satisfaction ratings based on explicit criteria set forth by the company. Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Input data into the company computer platform to keep each customer record updated. Education and Experience:- Graduate or equivalent Proficient in relevant computer applications Required language proficiency, especially ENGLISH. Added advantage:- Knowledge or some experience in a call centre or customer service environment Good data entry skills Key Competencies and Skills:- Strong problem solving abilities on technical Verbal and written communication skills Listening skills Problem analysis and problem solving Attention to detail Team work High level of professionalism 5 Working Days (Sat-Sun Off) Salary: 15,000 to - 30,000.00 /month Location: Majura Gate, SURAT Call: +91 8511539085 Website: - www.votiko.com Send an email with your resume to hr@votiko.com with subject line as "Job: CS Executive".

Job Description: Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided. Follow up customer calls made wherever is necessary Should be able to answer to emails timely ensuring adherence to the process standards. Maintain customer satisfaction ratings based on explicit criteria set forth by the company. Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Input data into the company computer platform to keep each customer record updated. Education and Experience:- Graduate or equivalent Proficient in relevant computer applications Required language proficiency, especially ENGLISH. Added advantage:- Knowledge or some experience in a call centre or customer service environment Good data entry skills Key Competencies and Skills:- Strong problem solving abilities on technical Verbal and written communication skills Listening skills Problem analysis and problem solving Attention to detail Team work High level of professionalism 5 Working Days (Sat-Sun Off) Salary: 15,000 to - 30,000.00 /month Location: Majura Gate, SURAT Call: +91 8511539085 Website: - www.votiko.com Send an email with your resume to hr.votiko@gmail.com with the subject line as "Job: CS Executive".

Excellent Opportunity for you to work with India's Leading Call Centers *Fresher Candidates Can Apply Only *Process Inbound Both Domestic / International *Salary - 12K to 25K + Incentive For More Information Contact Miss Ayushi-8826107483 RoleTelecalling/Telemarketing Executive Industry TypeBPO, Call Centre, ITeS Functional AreaITES, BPO, KPO, LPO, Customer Service, Operations Employment TypeFull Time, Permanent Role CategoryVoice Education Call-Hr.Juhi-9654424189,9873047242

*JOB DESCRIPTION* WE ARE SEARCHING FOR AN CUSTOMER SERVICE EXPERT TO BOOST SALES BY REACHING OUT TARGETS, AND SOURCE DATA FOR ADDITIONAL MEMBERS OF THE TARGET AUDIENCE, YOU SHOULD ALSO JOT DOWN IMPORTANT NOTES DURING CONVERSATION TO FACILITATE FOLLOW UPS BY OUR STAFF. TO BE SUCCESSFUL AS A CUSTOMER TELL CALLER, YOU SHOULD BE ABLE TO CONVINCE EVEN THE TOUGHEST OF INDIVIDUALS TO PURCHASE OUR OFFERINGS. A REMARKABLE TELECALLER WILL SUGGEST WAYS IN WHICH CLIENTS FEEDBACK CAN BE UTILIZED TO IMPROVE OUR SERVICES. *RESPONSIBILITIES* RECORDING ALL SUCCESSFUL AND UNSUCCESSFUL ATTEMPTS TO CLOSE SALES GIVING INFORMATION ABOUT THE PRODUCT AND EDUCATING THEM ABOUT THE PRODUCT GIVING THEM THE DETAILS GIVING A CALLS TO CUSTOMER AND TRYING TO MAKE TRANSACTION ON IT NOTING IMPORTANT DETAILS OF EACH CONVERSATION CALLING ACTIVE AND BUDDING CLIENTS TO ENCOURAGE THE PURCHASE OF ITEAMS *CUSTOMER TELECALLER REQUIREMENTS* HIGH SCHOOL DIPLOMA OR EQUIVALENT PRIOR EXPERIENCE AS A TELECALLER OR SIMILAR COMPLETION OF SALES RELATED TRAINING PROGRAM IS PREFERRED SUPERB VERBAL ON SOUTH INDIAN /HINDI VERBAL COMMUNICATION ABILITY TO SWITCH YOUR COMMUNICATION STYLE ON A WHIM SUPERB INTERPERSONAL RESEARCH AND RECORD KEEPING SKILLS CAPACITY TO RECEIVE CRITIQUE WITHOUT INTERNALIZING IT Sent from my Samsung Galaxy smartphone.

Manage Large Amounts of Incoming Calls generate Sales Leads identify and Assess Customers Needs to Achieve Satisfaction build Sustainable Relationships and Trust with Customer Accounts Through Open and Interactive Communication provide Accurate, Valid and Complete Information By Using the Right Methods/tools meet Personal/customer Service Team Sales Targets and Call Handling Quotas handle Customer Complaints, Provide Appropriate Solutions and Alternatives Within the Time Limits; Follow Up to Ensure Resolution.

Good communication skill handing outbound calls and appointment fixing process

Dear Candidates, Designation : .Customer representative officer Candidate should have good communication in Tamil ,English Gujarati,Banglai,Urdu And Tamil Qualification -Graduates / Under Graduates fresher Experience - Fresher with excellent communication skills Hiring for Inbound/Outbound processes. hiring in both process in domestic as well as in international. Freshers / Experienced Good Communication skills Hiring BPOÂ Executive Looking for Candidates for VOICE Process only. Openings only at Executive level. ( If interested please apply to this job ) Regius Global Hr Anand Address : Apartment,Plot no-92,Sec-1,Sanpada ,Navi mumbai,Get down at vashi station,towards end,next to platform no 4, u will see auto stand or parking lot,come straight towards soham building &then take 2nd left Regius Global Anand Mob 9619801338

We are hiring for Internation UK telle calling Lead Generation (Survey Campaign) in urgent basis for Kolkata Location. Education – 10+2/Under graduate/graduate Experience – 1 – 2 Years survey campaign telecalling Contact: A Kundu Number: 8420^104800 Location – KOLKATA Remuneration: Best in the Industry.+ target based incentives Candidates will be responsible for Customer / Prospect Data management, lead generation, cold calling, Managing and growing existing client relationships. Key responsibilities and accountabilities include but are not limited to those listed below: ●• Data management, Validate accuracy of prospect / Customer data ●• Lead Generation - Generate leads through various resources ●• Researching and qualifying new lead ●• Communicating with customers, making outbound calls to potential customers, and following up on leads ●• Explaining and demonstrating features of software product and its associated services ●• Follow the survey process to maximize survey potential. ●• Answering potential customers' questions and providing additional information ●• Achieve targets on a daily, weekly and monthly basis ●• Keeping up with product and service information and updates Knowledge, skills, training and experience: ●• Previous experience in an outbound call centre or a related survey position preferred ●• Proficiency in Microsoft Office, CRM and Dialer software. Willing to understand new CRM/Dialer tools as per company requirements ●• Excellent communication skills, both verbal and written ●• Good organizational skills and the ability to multitask ●• Excellent phone and cold calling skills ●• Exceptional customer service skills ●• Strong Business development and converting skills ●• Ability to achieve targets ●•Self-Motivated Regards, A Kundu Next Limit Service Pvt. Ltd.

Job Description: We are currently looking to hire 10 to 15 people to be a part of our amazing customer service team. This is an exciting job opportunity and we are looking to hire applicants who enjoy working in a challenging and fun environment. Skill Set Required: Excellent Communication Skills in English Good Understanding ability. The associate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer. Accountable for rendering useful administrative support to other members of the customer care team. He will be responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System. Responsibility of monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion. His responsibility is to Follow-up with participants within a Roles & Responsibilities: Should be able to answer to emails timely ensuring adherence to the process standards. Follow up customer calls made wherever is necessary Maintain customer satisfaction ratings based on explicit criteria set forth by the company. Attend mandatory training sessions to stay updated on product or company policy changes Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Input data into the company computer platform to keep each customer record updated. 5 Working Days (Sat-Sun Off) Salary: 15,000 to - 30,000.00 /month Call: +91 8511539085 Website: - www.votiko.com Send an email with your resume to hr@votiko.com with subject line as "Job: CS Executive".

Eligibility! • Excellent Communication Skills In English • Undergraduate with minimum 6 months of experience in BPO • Graduate with tech qualification like B.E, B. tech, B. Sc, and BCA • Basic Knowledge Of E-Commerce/ IP/ E-Mail Configuration/ Security Settings • Comfortable Working in Rotational Shifts What Are We Offering? *Salary Slab: 2.04 lpa to 3.00 lpa, *15 days guest house accommodation (for outside Indore candidates) *Travel Reimbursement Job Location: Indore and Jaipur, Interview: Telephonic, PH: 9995009220.

Customer service Executive Bpo Fresher 10th 12th job skills: Handling Inbound Customer calls (Domestic process) Catering to customer queries, requests through Calls (Voice Process) Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries. Follow up to ensure that appropriate action has been taken on customer requests and complaints. Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification. Always check and ensure that Customer Service follow-up procedures are complete and meet time standards and regulations. Service customers by providing necessary product and service information while also resolving problems simultaneously Qualification: 10th 12th (Pass or Fail) Location: Chennai Timing: Full Time Salary: 10k to 15k For Freshers Exp: Freshers Benefits: OT + Incentives + Increments based on ur Performance ARREARS & FRESHERS / EXPERIENCE CAN ALSO APPLY. For Further More Details Contact Us: HR.DEVI PH - 91760 AND 74708

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Requirements Previous experience in a customer support role Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively