Customer service level sri

Job Summary The Job requires interacting with customers over chats and emails to ensure all issues are resolved to the customer. The job requires them to understand the customer's problem accurately, follow the established procedures to resolve the problem, and communicate with the customers. Responsibilities and Duties As a Customer Service Executive, they will be dealing with our customers from all over WORD. As a the company we take great pride in the level of customer service we deliver to the customers. Required Knowledge, Skills and Abilities: Freshers & Experience candidate both can apply in customer service. We want a Candidate who have a good command in English. (excellent communication in English) Basic knowledge of Excel. Flexible to work in challenging work environment. Result Oriented Must be comfortable with night shift Must be comfortable for Calling. Handling enquiries coordinating/following up accordingly. Good knowledge of MS-office & basic internet. Required Experience and Qualifications Freshers with good communication and written skill. Benefits Training. Incentives. Salary: 15,000 to - 30,000.00 /month Location: Majura Gate, SURAT Call: +91 8511539085 Website: - www.votiko.com Send an email with your resume to hr@votiko.com with subject line as "Job: CS Executive".

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Job Description: Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided. Follow up customer calls made wherever is necessary Should be able to answer to emails timely ensuring adherence to the process standards. Maintain customer satisfaction ratings based on explicit criteria set forth by the company. Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Input data into the company computer platform to keep each customer record updated. Education and Experience:- Graduate or equivalent Proficient in relevant computer applications Required language proficiency, especially ENGLISH. Added advantage:- Knowledge or some experience in a call centre or customer service environment Good data entry skills Key Competencies and Skills:- Strong problem solving abilities on technical Verbal and written communication skills Listening skills Problem analysis and problem solving Attention to detail Team work High level of professionalism 5 Working Days (Sat-Sun Off) Salary: 15,000 to - 30,000.00 /month Location: Majura Gate, SURAT Call: +91 8511539085 Website: - www.votiko.com Send an email with your resume to hr@votiko.com with subject line as "Job: CS Executive".

Job Description: Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided. Follow up customer calls made wherever is necessary Should be able to answer to emails timely ensuring adherence to the process standards. Maintain customer satisfaction ratings based on explicit criteria set forth by the company. Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Input data into the company computer platform to keep each customer record updated. Education and Experience:- Graduate or equivalent Proficient in relevant computer applications Required language proficiency, especially ENGLISH. Added advantage:- Knowledge or some experience in a call centre or customer service environment Good data entry skills Key Competencies and Skills:- Strong problem solving abilities on technical Verbal and written communication skills Listening skills Problem analysis and problem solving Attention to detail Team work High level of professionalism 5 Working Days (Sat-Sun Off) Salary: 15,000 to - 30,000.00 /month Location: Majura Gate, SURAT Call: +91 8511539085 Website: - www.votiko.com Send an email with your resume to hr.votiko@gmail.com with the subject line as "Job: CS Executive".

Duties and responsibilities Provide General IT end-user support including: • Resetting passwords. • Interact via telephone, e-mail and WhatsApp one with customers to perform diagnostics and resolve technical problems. • Provide first level contact and convey resolutions to customer issues utilizing a knowledge base. • Properly escalate unresolved issues to the next level of support with strong supporting documentation. • Keep peers and management informed of trends, significant problems, and unexpected delays. • Utilize excellent customer service skills and exceed customers’ expectations • Recommended procedure modifications or improvements. • Preserve and grow your knowledge of Service Desk procedures, products and services. • Strong attention to detail and strong communication skills (both written and oral) • Excellent work ethic • Problem-solving skills Sir, if any of your students want any kind of software, then we install remote online and sir our price is very reasonable Providing services Windows & Mac, Such as graphic software editing software, architect software and many more, And our team is 100% Secure and Genuine. Our website below link is below Whatsapp: +91 show contact info https://www.applelaptopservicecenter.net/index.html https://www.facebook.com/AppleLaptopServiceCentremumbai/

Duties and responsibilities Provide General IT end-user support including: • Resetting passwords. • Interact via telephone, e-mail and WhatsApp one with customers to perform diagnostics and resolve technical problems. • Provide first level contact and convey resolutions to customer issues utilizing a knowledge base. • Properly escalate unresolved issues to the next level of support with strong supporting documentation. • Keep peers and management informed of trends, significant problems, and unexpected delays. • Utilize excellent customer service skills and exceed customers’ expectations • Recommended procedure modifications or improvements. • Preserve and grow your knowledge of Service Desk procedures, products and services. • Strong attention to detail and strong communication skills (both written and oral) • Excellent work ethic • Problem-solving skills Sir, if any of your students want any kind of software, then we install remote online and sir our price is very reasonable Providing services Windows & Mac, Such as graphic software editing software, architect software and many more, And our team is 100% Secure and Genuine. Our website below link is below Whatsapp: +91 show contact info

The software of Call Center Customer Relationship Management helps the agents of call centers to acquire correct knowledge and information details of customers’ background. Ithelps the agents to provide the customers with the best service experience. During the support from the call center agents, the customers receive relevant and up-to-date information. The agents offer real-time, customized experience to the customers through web, social and voice. The 3rd party vendors or manufacturers manage the installed and Hosted Call Center CRM on an off-site, remote server. The location of hosted software is different from the business location. With the help of the internet connection, the users can access from anywhere at any time. Hosted software is also known as cloud software or SaaS. Benefits of Call Center CRM 1. Compare to an on-premise solution, hosted software of call center is affordable. The service provider maintains it. The call center agents are not responsible for maintaining and implementing the software. 2. The data centers who host the software of the call center are secure. During issues and downtime, it offers multi-site severance. Call Centres desire Hosted Call Center CRM because it comes with an indefinite license. 3. You need to pay for the software only once. After that, you can pay the maintenance fees monthly. If you do not pay the maintenance fee, then the software will work in the same version and there will be no update. 4. Based on the business demand, the Hosted Call Center CRM offers flawless scalability. One can easily adjust the ups and downs of the service level. The 3rd party vendor maintains and implements the software and that is why it runs fast. Is it right for You? The companies who manage operational costs always choose for hosted call center software. It eliminates the maintenance cost of physical data centers. Call Center CRM Software ensures compatibility with other software solutions. www.voipinfotech.com/voip-dedicated-server.html

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We are hiring..!!!!!!!!!!!!! Process Name: Maxlife Insurance Category- VRSM Gold Designation: Executive-virtual Service Relationship Manager VSRM JOB PROFILE VSRM Shall provide and to end service solution to customer send will manage these to listed customer aligned to virtual relationship manager Pre- Requisites: Qualification-Graduate Experience-Min 6 months customer care service experience. English Communication Level Very good communication skills High comprehension High fluency Very good sentence construction ability Minor grammatical errors acceptable No MTI & pronunciation errors Hindi is a must Shift & working window- Fixed shifts 9am to 6pm or 10am to 7pm For male & female Salary: 17500 monthly Upto 5000 incentives per month CONTACT:Priyanka (8285744162)

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