Customer service process

Customer service Executive Bpo Fresher 10th 12th job skills: Handling Inbound Customer calls (Domestic process) Catering to customer queries, requests through Calls (Voice Process) Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries. Follow up to ensure that appropriate action has been taken on customer requests and complaints. Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification. Always check and ensure that Customer Service follow-up procedures are complete and meet time standards and regulations. Service customers by providing necessary product and service information while also resolving problems simultaneously Qualification: 10th 12th (Pass or Fail) Location: Chennai Timing: Full Time Salary: 10k to 15k For Freshers Exp: Freshers Benefits: OT + Incentives + Increments based on ur Performance ARREARS & FRESHERS / EXPERIENCE CAN ALSO APPLY. For Further More Details Contact Us: HR.DEVI PH - 91760 AND 74708

Customer Service Associate Non Voice Process Job Details Education: any Qualification Experience: Fresher Salary: 11 K - 15 K Job Location: Perungudi, Sholinganallur, Tharamani and Mount Road Benefits: Provident Fund, Medical Insurance Other Skills: Good Communication Skills Microsoft Excel and Good Computer Skills Excellent Typing Skills Share your Friends about this job Offer. Interested candidates can share their profiles to gsbrindha2021@gmail.com / 73582 / 32554 Brindha HR

Position Summary:- Job involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary), remittance or denial of the claim. Roles and Responsibilities:- Understand the basic professional standards and established procedures, policies before taking action and making decisions. Processing claims/developing projects/handling calls, as per the process guidelines. Adhering to the SLA, and understanding Quality & Auditing parameters. Maintaining TAT. Assumes responsibility for work activities and coordinating efforts. Meeting assigned productivity goals. Understands the Values and Characteristics of perfect service and uses the Perfect service filters at work. Adhering to the SLA. Adhere to attendance and punctuality norms. Acquiring knowledge & skills of related areas of the process. Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct. Education & Experience:- Graduates Fresher 0-12 Months Desired Skills and Abilities Process SLA. Awareness of ISO, ISMS. Telephone etiquettes. MS office. Typing skills & computer skills. Effective communication in English. Good analytical skills Salary:- 10k to 15k HR Abitha Ph no:-6385235307

WE ARE HIRING CANDIDATE, VACANCY FOR KOLKATA IN CUSTOMER SERVICE AGENT BOTH MALE AND FEMALE CAN APPLY Qualification: 12th pass & above can apply Age Limit: (18 to 30)For Male & (18 to 28) For Female Salary: 17,000/- to 27,000/- (per month) Skills: Good Communication and Pleasing Personality Language: Hindi and English Job Location: Kolkata Interview Location: Kolkata Job Type: Full time Job Time: 8 hours Hiring Process: Face to face interview, Walk-in Benefits: Health insurance Provident Fund (PF) Paid leave Designation: Cabin Crew Air Ticketing Staff Guest Relationship Executive Airport Ground Staff Cargo Loader THIS IS NOT CONSULTANCY, WE ARE DIRECT PLACEMENT DESK

Customer Support Executive Responsibilities: Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. SEND YOUR RESUME ON WHATSAPP (+91-725-288-8796) HR TEAM

Job Opening for Customer Service Executive Company: EDM SOFTWARE SOLUTION Location: Coimbatore, Tamil Nadu, India Description: Job Type: Full Time Job Location: Coimbatore Experience: 0 to 3 years Job Description: Looking for Customer Service Executive Job Responsibilities: 1. Providing prompt, effective and efficient customer support. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Customer calling for new business 5. Possessing excellent product knowledge to enhance customer support. 6. Maintaining a pleasant working environment Qualification: 12th, Diploma, Any Basic Graduation Key skills: Basic skill EDM SOFTTECH SOLUTIONS PVT LTD COMPANY COIMBATORE 9791684242 Designation: Service Executive Salary will be provided as per profile by company Language: English is Mandatory Duty Hours: Normal Hours Skills: Basic Skill, Communication & MS Office THANKS AND REGARDS EDM SOFTTECH SOLUTIONS PVT LTD COMPANY COIMBATORE Contact: 9791684242 Email Id: edmsofttech@gmail.com

Hi . Greetings from Firststep consultancy services Process : Amazon Languages Are : English( Excellent), Hindi Process : Inbound Experience : Minimum 9 Months of Exp in any Domain or Fresher’s (40%) Salary : 15 to 17000 ctc No of days working : 6 Shifts : day shift ( Sunday Holiday Working Timings : 9 Hours ( Includes an hour Break) Education : Any Process : Vodafone Premium Languages Are : English( Excellent ),kannada Process : Inbound Experience : Minimum 6 Months of Exp in any Domain or Fresher’s Salary upto: 12 to 16ctc No of days working : 6 Shifts : day shift ( For Female) Working Timings : 9 Hours ( Includes an hour Break) Education : Any Process : ABOF (Aditya Birla Online Fashion) Training Pay : will be given Languages Are : Excellent English , Hindi Process : Inbound Experience : fresher’s OR 6 Months of Experience in any Domain Salary : 17 to 22000 CTC( + Incentive) No of days working : 6 Shifts :24/7 ( Female employee will be in day shift) Working Timings : 9 Hours Education : Any Process: ETISALAT Skills: Excellent English Languages Required 1.Only ENGLISH 2.ENGLISH+MALAYALAM Qualification: UG/Graduate fresher or experience in BPO or other domain Shift: Rotational Shift (two way cab) Sal: 13k to 18k For further details contact himaja:9036035097 or send resume to -himaja.firststep@gmail.com Please refer your friends. FirstStep Consultancy Services. BTM 2nd stage, Bangalore

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Requirements Previous experience in a customer support role Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively

Hi Openings for Domestic BPO for voice for Company Name: MINACS Process:IDEA Languages Required ENGLISH+TELUGU Sal: fre -10k to exp-16k+incentives. ENGLISH+MALAYALAM Sal: fre -11k to exp-18k+incentives. Qualification: Grad Freshers or puc+6months Experience in Bpo Shift:Rotational Shift Job Location:Ecospace, Belandur Very Simple rounds of interview All rounds of interview held in consultancy First step Consultancy, Btm 2nd stage opposite to novel business center, Near to Silk board, Bangalore. For Further details contact himaja :9036035097 himaja.firststep@gmail.com Good communication Skills.. Refer Your Friend If Interested..

Hi Openings for Domestic BPO for voice for Company Name: MINACS Process:IDEA Languages Required ENGLISH+TELUGU Sal: fre -10k to exp-16k+incentives ENGLISH+MALAYALAM Sal: fre -11k to exp-18k+incentives Qualification: Grad Freshers or puc+6months Experience in Bpo Shift:Rotational Shift Job Location:Ecospace, Belandur Very Simple rounds of interview All rounds of interview held in consultancy First step Consultancy, Btm 2nd stage opposite to novel business center, Near to Silk board, Bangalore. For Further details contact himaja :9036035097 himaja.firststep@gmail.com Good communication Skills.. Refer Your Friend If Interested..

Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Benefits Incentives on target Achievement 5 Working Days (Sat-Sun Off) Salary: 13,000 to - 35,000.00 /month Website: - www.votiko.com If the above requirements suit your interest, please call us on +91 8511539085 or send your resume to hr@votiko.com

Establishes entry priorities. Processes customer and account source documents by reviewing data for alphabetic and numeric information on keyboard or optical scanner aformation is incomplete. Purges files to eliminate duplication of data. Tests customer and account system changes and upgrades by inputting new data.

Customer Service Executives handle phone, internet and face to face interactions with customers. They manage client adjustments, claims, quotations, and process customer orders. They network with all groups and departments involved in customer orders, processing and support. A Customer Service Executive usually performs many of the following tasks: Identifying new opportunities Liaising with customers Processing customer orders Supporting sales and development departments Dealing with adjustments Escalating any complaints Updating database

Job Description: Hiring for Customer Support Executive / inbound process || customer support || CCE Call Center Executive Voice Customer Service Voice Process / Non Voice Process & Technical Support Executive Skill Set Required: Excellent Communication Skills in English Good Understanding ability. The associate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer. Accountable for rendering useful administrative support to other members of the customer care team. He will be responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System. Responsibility of monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion. Roles & Responsibilities: Should be able to answer to emails timely ensuring adherence to the process standards. Follow up customer calls made wherever is necessary Maintain customer satisfaction ratings based on explicit criteria set forth by the company. Attend mandatory training sessions to stay updated on product or company policy changes Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Input data into the company computer platform to keep each customer record updated. 5 Working Days (Sat-Sun Off) Salary: 15,000 to - 30,000.00 /month Location: Majura Gate, SURAT Call: +91 8511539085 Website: - www.votiko.com Send an email with your resume to hr@votiko.com with subject line as "Job: CS Executive".

Urgent hiring for international process (UK ans US collection process) in Mumbai (Bhayander) location Designation - Customer service executive. Qualification- 12th and graduate. Experience - Fresher & Experience both can apply.. Eligibility - Excellent communication skills in English is required. 5 days working & 2 rotational off Pure voice process (inbound and outbound). Salary:Freshers- 17k to 22k. Experienced- 25K plus incentives. Contact Diksha - show contact info

GREETINGS FROM FIRSTSTEP CONSULTANCY SERVICES REQUIREMENTS IN MNC BPO POSITION SUMMARY CUSTOMER SERVICE EXECUTIVE & SR .CUSTOMER SERVICE EXECUTIVE MINIMUM ELIGIBILITY: o AGE:19 yrs TO 40 yrs o Education / Qualifications:10th/puc/graduate o Cab:2 way cab provided KNOWLEDGE AND SKILLS: o Excellent communication skills o Polite and customer service oriented o Exhibits patience and empathy to resolve customer queries SALARY: • 14k to 24k+incentives SHIFT: • US/APAC/NA LOCATION: Bangalore Immediate Joinee required. CONTACT PERSON NAME "Himaja" CONTACT NUMBER:9036035097 mail at himaja.firststep@gmail.com Refer your friends also.. FirstStep Consultancy Services. BTM 2nd stage, Bangalore Note:if anyone find above jd belongs to ur job..plz bring one print out of this one...

GREETINGS FROM FIRSTSTEP CONSULTANCY SERVICES REQUIREMENTS IN MNC BPO POSITION SUMMARY CUSTOMER SERVICE EXECUTIVE & SR .CUSTOMER SERVICE EXECUTIVE MINIMUM ELIGIBILITY: o AGE:19 yrs TO 40 yrs o Education / Qualifications:10th/puc/graduate o Cab:2 way cab provided KNOWLEDGE AND SKILLS: o Excellent communication skills o Polite and customer service oriented o Exhibits patience and empathy to resolve customer queries SALARY: - • 14k to 24k+incentives SHIFT: • US/APAC/NA LOCATION: Bangalore Immediate Joinee required. CONTACT PERSON NAME "Himaja" CONTACT NUMBER:9036035097 mail at himaja.firststep@gmail.com Refer your friends also.. FirstStep Consultancy Services. BTM 2nd stage, Bangalore Note:if anyone find above jd belongs to ur job..plz bring one print out of this one.

Flipkart Process Voice Support Customer Service Day shift rotational and rotational weekoff customer support interacting with sellers via email and chat.

Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

deal directly with customers either by telephone, electronically or face to face respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries provide pricing and delivery information perform customer verifications set up new customer accounts process orders, forms, applications and requests organize workflow to meet customer timeframes direct requests and unresolved issues to the designated resource