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IVR stands for Interactive Voice Response, a technology that automates routine customer service interactions by allowing callers to interact using touch tone digits or their voice. A basic example of an IVR application is an automated attendant or voice menu: callers are presented with a recorded menu and respond by selecting a digit or, in some cases, by entering an extension number. The automated attendant eliminates the need for a live operator to handle the call. More complex applications include perscription refill for pharmacies, password reset, voice surveys, account balance inquiries, flight status checks, package tracking, pre-sales qualification questionnaires, etc. The key idea is to automate a routine, repetitive task that would otherwise require the time and effort of an employee. The savings potential gives IVR solutions a very rapid return on investment (ROI), as on server can potentially eliminate multiple live agents. IVR systems are historically sold at a premium, to large degree because of the strong ROI. A system with four ports (and thus capable of processing four concurrent calls) could cost thousands of dollars. Like conference bridging, voice messaging and other communications applications, IVR is generally an add-on component for a traditional phone system. Key Facts & FeaturesAll IVR systems are capable of prompting (playing audio) and collecting digits from the caller. Replacing the touch-tone interface with a voice interface requires additional software and significantly increases the expense of the platform. IVR platforms usually provide a means for recording audio from the caller. This can be used to record prompts, but the quality is generally quite poor. Most systems will also accept pre-recorded audio, and there are professional voice talents that offer custom prompts. IVR applications frequently interact with other data systems. This is often done using direct access to relational database systems through technologies like ODBC or by using making web service calls using protocols like REST or SOAP. Many IVR systems are sold as a runtime platform, meaning that business applications will need to be purchased or custom built. Frequently the service creation environment is an additional charge. Traditional IVR systems interface with the PSTN or a PBX system using either analog or digital trunks. More recent IVR systems support connections over IP using SIP. Legacy platforms tend to license by the port, while IP systems license by the concurrent call. IVR systems can be connected directly to the PSTN or they can be integrated with a business phone system. Systems that are directly connected to the PSTN support "terminal" applications -- applications that never require redirecting the caller to a live agent. Integrated IVR systems, on the other hand, can route calls to other resources within a business or even outside of it. Key BenefitsThe primary benefit of IVR is the savings compared to hiring staff to handle boring and repetitive tasks. Automating basic customer service functions makes sense in situations where the task is relatively simple and the input and output values can be conveyed by phone. Another benefit is the unlimited hours that an IVR system can put in each day. With a properly configured IVR system your company can offer top notch customer service even when closed for the evening or weekend. IVR systems can easily support multiple languages, allowing your business to service international markets abroad and multi-lingual customers at home.

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Smart Speakers have been an essential and favourable one for users. They need to be fashionable, durable and functional, all the while not costing too much. The right smart speaker makes each room in your house smarter. Alexa, Google Assistant, and Siri have become our go-to digital assistants as our homes become smart. The smart speakers do everything from responding to our commands to setting timers, playing music, and teaching kids how to spell those challenging homework phrases. Smart speakers control your smart home devices and run everything, including your geyser, living room lights, and coffee maker, without you having to raise a finger. The device delivers a powerful loud bass with a crisp sound so you can enjoy music anywhere in your home. The Privacy features are included in smart speakers like Wake word technology, streaming indicators, and microphone off button. It also can view and delete your voice recordings and more. The Best Smart Speakers under Rs. 5000/- in India is: 1. Amazon Echo Dot (Black) (3rd Generation) - Rs. 2,999/- 2. Mi Smart Speaker (Black) - Rs. 3,999/- 3. Amazon Echo Dot (Black) (4th Generation) - Rs. 3,999/- Do Place Your Orders right here at Poorvika Online and get your Best Smart Speakers delivered right at your doorsteps with the same-day delivery Option, Safe & Sanitized. Happy Shopping! https://www.poorvikamobile.com/smart-technology/smart-home/smart-home-speakers