Executive customer interaction management

Duties and Responsibilities Answering phones from customers professionally and responding to customer inquiries and complaints. Researching required information using available resources. Handling and resolving customer complaints regarding product sales to customer service problems. Providing customers with the organization s service and product information. Processing forms, orders, and applications requested by the customers. Identifying, escalating priority issues and reporting to the high-level management. Routing inbound calls to the appropriate resources. Following up complicated customer calls where required. Completing call notes and call reports as necessary and updating them in the CRM. Obtaining and evaluating all relevant data to handle complaints and inquiries. Recording details of comments, inquiries, complaints, and actions taken. Managing administration, communicating and coordinating with internal departments. Other duties as assigned. Benefits Incentives on target Achievement 5 Working Days (Sat-Sun Off) Salary: 13,000 to - 35,000.00 /month Website: - www.votiko.com If the above requirements suit your interest, please call us on +91 8511539085 or send your resume to hr@votiko.com

Executive / Sr. Executive - Admin Job description 1. Facility upkeep: a. Maintenance of office space in terms of basic hygiene b. Monitor cleaning schedules, allocation of work, effectiveness of cleaning methods c. Spearheading maintenance shut-downs d. Maintenance of infrastructure e. Implement cost control/work efficiency initiatives f. Monitoring of overtime and its effectiveness 2. Transportation: a. Maintain IN Time of 95%+ on average b. Ensure wait time for drop does not exceed 20 mins on average c. Reporting transport performance to customer and management group d. Incident reporting 3. Documentation: a. Rental Agreements b. Maintenance & AMC Records c. Budget and expenditure records 4. Cafeteria: a. Hygienic dining area b. Safe and cleaning food processing area c. Monitoring Catering employees safe working conditions 5. Employee Satisfaction initiatives: a. Read pulse of customer on daily basis (random sampling of 10% of customer community) on admin services b. Organizing feedback survey (formal) with associated metrics and areas of improvement. c. Institutionalizing mode, method and reporting for such feedback to Sr Mgt. 6. Client audits/visits a. Client arrangements (reception, board room, festivities, food arrangements, etc) b. Explanation of process aspects related to administration and infrastructure Regards, YAMUNA-HR 73053 and 23220

It has been observed that most of the people get puzzled between CRM (Customer Relationship Management) software & LMS (Lead Management Software). But both software is different from one another. Customer relationship management is a strategy to organize the business relationship and interaction with potential and current customers. CRM software uses data analysis about the customer’s history with a company to boost business relationships with customers. The primary objective of the CRM system is to strengthen the bonds between the customer and the dealer. Lead Management Software (LMS) is used to manage the leads. Lead management is the process of capturing leads, tracking activities, qualifying them and giving them constant attention (nurturing) to make them sales-ready. This system is introduced to increase the efficiency of services/products. So here we are sharing the difference between CRM & Lead management software. And also let you know which one is best.

Trionix helps organizations to deliver outstanding customer experience across the UAE. We can design your call center with flexibility through their preferred media. Voice communication plays an active role for most of the company's customer interaction. Most Customer service call centers are often involved in problem-solving. Trionix Call Center services lets customers reach you in confidence. Our Call Center service solutions reduce customer handling time and increase the agent efficiency. With customized reporting and call monitoring capabilities you are always in control of your call center. Trionix provides comprehensive contact center services that let all types of businesses manage any type of customer interactions. Our services focus on customer contact management and maximizing agent performance providing quality service to your most valuable customers. Business setup in UAE. Inbound Call Centre Process. Outbound Call Centre Process. Human Resources Management. Software and CRM Customization. visit our website www.trionixgroup.com

POSITION: TERRITORY SALES EXECUTIVE/ Sr.TSE/BDM Locations: Ludhiana, Bathinda, Haldwani Experience: 1-5 Years KEY SKILLS: Good Communication Skills/Confident/Presentable JOB DESCRIPTION: Sales and Marketing/ Business Development Managing sales and marketing operations thereby achieving increased sales/maximizing profit in assigned territory Initiating and developing relationships with key decision makers in target organizations for business development Formulating & devising competitive selling programs/strategies to improve the product awareness and enhance business growth. Customer Relationship Management Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms. Attending to clients concerns & complaints and undertaking steps for effectively resolving them Interacting with the customers to gather their feedback regarding the products' utilities. Maintaining cordial relations with customers to sustain the profitability of the business. Responsibilities: Acquisition of new clients and ensuring continuous business from them. Managing relationship with existing accounts and taking out business from them. Maintaining regular contact with existing customer and provide customer satisfaction. Identify and penetrate into potential new business / customers to develop new accounts Evaluating customer requirements / potential. Providing alternative solutions proposals focused on customer's need Updating customers regularly on new product / services/ business offerings. Business Development Identifying & prioritizing prospect Final negotiations and finalizations of the orders. Manage proper Execution of the orders, handling complaints and ensure customer satisfaction. Clients handling, Grievances handling To ensure timely payments collections. Self-Motivate Facilitate co-ordination between sales, support and development teams to ensure the smooth execution of the orders. Generating the additional & new revenues from the existing customers by providing them new enhancements. Developing relations with the top corporate authorities Managing the tenders for the prospective clients. For Details, Contact: Bhatia Consultancy Services Punjab

Roles and Responsibilities You will be responsible for developing and growth in the company through increased sales and customer acquisition. Your job duties as a business development executive are to generate sales leads, contact potential clients, and nurture existing customer relationships. Technical and Soft Skills Required 1 Excellent writing and communication skills. 2 Interpersonal skills and ability to build rapport with clients. 3 Good listening and problem-solving skills. 4 Time management skills. 5 Critical thinking skills. 6 Ability to identify potential leads. 7 Ability to communicate with managers, directors, VPs, CxOs. 8 Create company intro and pitch for service or product demo. 9 Write a pitch for email and social media 10 Do cold calling, email campaigns, and social media campaigns. 11 Send campaigns and schedule appointments with interested parties Sales negotiation skills. 12 Arrange a meeting for prospective clients with the top management of your company 13 Continuous follow-ups with multiple collaborators. 14 Strong knowledge of social media platforms. 15 Ability to prepare PPT for clients. 16 Ability to use MS Excel for contact generation and deal cycle tracking. 17 Purchase contacts from aggregators or search individually via job networking platforms. 18 Knowledge of research and strategy 19 Working knowledge of CRM like Salesforce, Hub Spot, etc. 20 Knowledge of sales management, marketing, strategic management, and business planning. Salary It will be around 25K to 35K

Are you looking for help with your commercial laundry systems? Axcess IT, a software development company, comes with a high quality LMS that lets you supervise and record the work that comes through counting or barcoding unlabelled items or RFID. The system assists in the management of stocks by considering Loan stock, Wear and Tear stock, Loss stock, Write-off stock and Misuse stock. The system allows per customer packing, managing cages and hampers bags and preparing invoice and deliveries to customers. The LMS (Laundry Management System) is designed to make the process smoother for users, and manage the whole factory processes – from counting and sorting to invoicing. Developers have built a system that can help staffs to work more easily and with more efficiency. Every feature of this system can ensure better usability and user interaction. This is a high quality system that can ensure seamless laundry management. For more information and enquiries, visit http://axcess-it.co.uk/

Job Detail: Role: Customer Field Executives / Delivery Executive Min Salary: Rs. 10 000/- * (Fixed) + Transport Allowances Max Salary: Rs. 20,000/-* + Incentives + Job Guarantee Experience type: Field Sales and Collecting Documents from Customer places. Languages known: English,Kannada and Hindi Job Shifts: General shift Gender: Male preferred. Job Description: 1. Good communication Skills (Kannada/English/Hindi) 2. Good client/Customer Management skills 3. Should be good at "convincing skills with customer" 4. Preferred male candidates 5. Any Qualification with Good talking skills. Contact:- 819seven01789two Contact mobile- *By-SKGADE49 10-07-20

Airport Jobs Fresher Hiring Job Description:- We are Hiring for the jobs for the position of Air Ticketing / Ground Staff / Cabin Crew / Airport Jobs Key Responsibilities Welcome passengers on board:- Ground Crew or Ground Staff work in the aviation industry where they are engaged in various roles at the airport. Ground Staff ensures the safety and comfort of passengers, including checking in baggage, providing information, assisting disabled passengers, confirming reservations, and selling tickets Airport Jobs • Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination; • Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations. • SALARY:- 45K TO 75K / Per Month,+ CAB + MEALS Airport Jobs Roles and Responsibilities • Helping passengers to Checking for flights • Re-routing or re-booking passengers whose flights have been cancelled or delayed • Assisting disabled passengers or those travelling with young children • Giving passengers up-to-date information on flights • Assisting passengers with all inquiries, including lost or delayed baggage • Assisting staff in carrying out security checks as and when the situation arises • Delivering high levels of customer service to passengers and those travelling through the airport • Indian national between 19 to 45 years • Ground Crew or Ground Staff work in the aviation industry where they are engaged in various roles at the airport. Ground Staff ensures the safety and comfort of passengers, including checking in baggage, providing information, assisting disabled passengers,[wpforms id="1377"] confirming reservations, and selling tickets. • Communication skills • Planning/ Organizing • Responsibility • Teamwork • Problem-solving skills • Interpersonal abilities • Flexibility • Soft skills • Management skills • Professional/ Technical technique Desired Candidate Profile:- Eligibility Criteria:- • Indian national between 19 to 45 years • Minimum Qualification: 10+12th • Fluent in Hindi or English and Regional Language Perks and Benefits Timings:- 10 am to 6 pm POSITION:- Air Ticketing Executive,Cust.Care Executive, Junior Executive, Floor In charge, Manager, Asst. Manager,/ Ground Staff / Cabin Crew,technical CAB/Accommodation

Position: E commerce Executive Qualification: Graduate/MBA Location: Ludhiana Experience: 1-2 years. Candidate must be proficient in English writing/speaking and also a master in Microsoft Excel. Job Profile: 1. Managing our business on marketplace channels like Amazon, Flip kart, Myntra, Cloud tail, etc which includes product listing and cataloging, management of seller accounts, dealing with category managers, customer returns, designing promotional deals and offers, handling customer complaints, etc 2. Maintaining and analyzing weekly/monthly/quarterly/yearly sales data to gain insights on product performance, recognize potential sale improvement areas, etc. 3. Prior relevant experience in e-commerce (roles and responsibilities listed above) is mandatory. For Details, Contact: Bhatia Consultancy Services Punjab

Immediate Wanted Admin Executive Freshers at MNC... Understanding of reputation management. Excellent oral and written communication skills. High level of accuracy in all work with excellent attention to detail and excellent written English. Excellent customer service skills with a proven ability to respond positively and proactively to colleagues and external contacts. An understanding of the education and training sector. Desired Qualification: Qualification: MBA Position: Admin Executive Experience: Freshers Salary: 12k to 18k Industry: MNC Manufacture Industry Work Location: Chennai (Sriperumbudur / Ambattur) Further Details Contact Nandhini HR 99623@@21948

Responsibilities: 1.Good communication Skills (English/Hindi/ Anyone regional language), 2.Good client/Customer management skills, 3.Should be good at "convincing skills with customer", 4. Any Qualification with Good talking skills. 5. Should speak more talkative. Contact mobile- 9980289218 *By-SKGADE46 30-06-2020

Required Female Tele Calling Executive With Good Communication Skills Sales Representative Qualifications/Skills: Customer service Meeting sales goals Closing skills Territory management Prospecting skills Negotiation Self-confidence Product knowledge Presentation skills Client relationships Motivation for sales Education: MBA - Marketing Min. 2 Yrs JOB Location: Panchkula CTC: Up to 3.6 LPA Timing: 09:30 to 06:30 Working days: Monday to Saturday A.K. Job Solution Sco 87-88 First Floor Sector 34 A Chandigarh Contact 9041835968

aksatech.com provides Web Application Development We can add features to your site to automate web site management and enhance customer interaction. We can integrate the following standard web applications to your web site. • Business Enquiry Forms • News and Events listing • Newsletter Subscriptions • Mailing List Management • FAQ Management system • Polls / Surveys System • Discussion Forum • E-Commerce • Product Catalogue • Shopping Cart • Credit Card Payment Gateway • Content Management System. • Membership Management • Site Access Management • Customer Support System • Project Management System We can develop custom web applications, as per your specifications. Visit: www.aksatech.com, Email: gayathri@aksatech.com, Ph: 080-41109622

CRM Software is a software that helps to manage a company’s interactions and relationships with both potential and current customers. CRM software builds up the customer relationship through managing client interaction, tracking leads, and streamlining processes. CRM’s overall goal is to boost and increase sales by improving business relationships. Customer relationship management is not just about managing people after they become your customers. The ultimate goal is about how you manage people before and after they become your customers. Benefits From CRM Software -Winning customer trust -More business opportunities -Pipelines without bottlenecks -No more data entry -Purity in communication -Utility beyond sales