Incident management

Download the Incident Managements templates and save the loads time. Incident management is the most important process in ITSM process implementations. The process is based on the ITSM best practices, and can be modified to reflect requirements specific to your organization. Incident management documents are used by IT managers, process owners, and process managers who are responsible for the design, implementation, management, and continuous improvement of the Incident process.

SERVICENOW ADMIN AND DEVELOPMENT During this 3-day interactive training course you will implement various system administration functions in your own instance, which is a safe sandbox to perform fundamental administration and configuration tasks: • Perform core configuration tasks. • Work with UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts. • Use the Mobile Platform. • Activate Plugins. • Add users, groups, and roles. • Manage data with Tables, the CMDB, Import Sets, and Update Sets. • Work with two key Process Applications: Knowledge Base and Service Catalog. • Create Workflow activities and approvals. • Configure Alerts and Notifications. • View Upgrade History and Status. • Control System Access and Data Security. • Create Baseline Performance Metrics. • Run Reports, configure SLAs, and perform Instance Branding and Customization. • Integrate social IT elements and learn best practices. We weave a scenario throughout our course to present real world, relevant lab exercises. The 3-day class features lecture and group discussions, as well extensive hands-on practice and reinforcement delivered in a wide variety of labs, tech talks, and a comprehensive case study. Click here to view the entire course outline. Who Should Attend This course is designed for new ServiceNow System Administrators, those who are 0-3 months into a new deployment. Prerequisites The Foundations online learning course has six modules which introduce the ServiceNow platform and interface, where you explore what you can do on the platform. Class Schedule (includes 1 hour lunch break)- 3 days. Service now Advanced Administration Are you administering a ServiceNow system and need to fine-tune features based on your organization's needs? Want to learn how to automate more of your company processes? This two-day course provides hands-on practice for implementing new workflows and changing system settings. Best Practices around a core set of ServiceNow applications are detailed and applied to course work. Starting with a Requirements document, students implement workflows and system enhancements to a ServiceNow system that has been in production for approximately 6-12 months. A compelling story is woven throughout the course content and lab work to help students learn to: • Capture class work in update sets to understand their purpose and movement. • Implement new workflows that use a variety of activities to understand how records are generated from workflows. • Coordinate Service Catalog options, including two-step checkout, cart controls, and variables. • Create and link Content Management System (CMS) content blocks and pages to present a menu of services to ServiceNow users. • Use a database view and trend data to do reporting. Field color assignment and security controls are discussed in relation to reporting. • Implement a Web Services integration and learn about the possible data paths into ServiceNow. • Set system controls that direct the right data to the right users at the right time. • Investigate performance issues, learn troubleshooting tools, and use system logs to find issues. Who should attend: This course is designed for ServiceNow administrators and consultants who maintain ServiceNow systems that have been in production for approximately 6-12 months and successfully passed the System Administration certification. Prerequisites • Certified System Administrator • Students should work all of the exercises and labs from lessons 1 – 8 of CodeAcademy's JavaScript course. • scripting in ServiceNow is highly recommended Course Details: • 2 day, Onsite Instructor Led training course Scripting in Service Now Need to take advantage of the extensibility of ServiceNow? Want to add new functionality or modify the baseline behavior of your instance? If so, attend Scripting in ServiceNow to learn how to use our JavaScript API. This class begins with client side scripting and transitions to server side scripting. You will write, test, and debug scripts using real-world, relevant lab exercises. The class features lecture and discussion as well extensive hands-on practice and reinforcement delivered in a wide variety of lab activities. During this interactive training course you will perform scripting functions in your own instance. This will provide a safe sandbox for practicing and becoming comfortable with both client side and server side scripting, including UI policies, business rules, and best practices. The course content and lab work help students learn to: • Determine when it is appropriate to script • Configure a ServiceNow instance for Scripting • Write, test, and debug client side scripts o Client Scripts o UI Policies o UI Scripts • Write, test, and debug server side scrip o Business Rules o UI Actions o Script Actions o Workflow Scripts o Scheduled Jobs o Develop Scripting best practices o Write, test, and debug Script Includes o On Demand Functions o Server side o Client/Server • Manage Events Who should attend? Experienced ServiceNow System Administrators wishing to extend the functionality of their instance. We recommend that you have a minimum of 3-6 months of experience with the ServiceNow platform and have attended the System Administration course. System Administration certification is preferred. Prerequisites Ability to write, test, and debug JavaScript. Course Details: 3 day, Onsite Instructor Led training course. SERVICE NOW ONLINE TRAINING COURSE CONTENT: 1) INTRODUCTION TO SERVICENOW TRAINING • Introduction to service now instances & Process • SNC Navigations • SNC Applications and Modules • Forms, Lists and Tables 2) BASIC FORMS AND LIST MODIFICATIONS AND ADMINISTRATION • Personalizing Forms • Creating new sections in forms • Personalizing Lists and List controls • Introduction to Different types of Fields • Dependent choice field creation 3) CONFIGURING USERS AND GROUPS AND ADMINISTRATION • Users • Groups • Roles • Roles tagging to users and groups 4) TABLES & COLUMNSAND ADMINISTRATION • Introduction, schema map, creating tables adding fields etc. • Auditing tables and fields • Skipping a field from Auditing • Recovering deleted data 5) APPLICATIONS AND MODULESAND ADMINISTRATION Creating and modifying applications and modules and other related activities of Servinow admin Limiting access of Applications and modules to specific set of roles 6) INTRODUCTION ON DIFFERENT MODULES • Incident Management • Problem Management • Change Management and it’s workflows • Servicenow Training developer Level Management 7) CHANGE MANAGEMENT • Different types of change requests and their significance • Change Types and Respective workflows • Risk Assessment Plugin activation • Risk Questionnaires configuration and defining thresholds and conditions • Approvals debugging in workflows • Creating Dynamic approvals 8) SERVICE LEVEL MANAGEMENT • SLA definitions and triggering conditions • SLA schedules • Excluding and Including holidays in Schedules • Retroactive start usage in SLA • SLA workflow and Notifications on breach 9) SERVICENOW TRAINING CATALOG • Introduction to Items and Categories • Record Producers • Introduction to Variables and Variable Sets. • Creating workflows • Associating workflows to Items 10) EMAIL NOTIFICATIONS AND EVENTS • Email notification creation(when to trigger, whom to trigger, What content to send) • Templates utilization in email notification • Events creation • Email notification through events • Email notification in workflow via notification and events • Send to event creator usage • Email Inbound and Outbound server properties setting • Debugging mail sending issues 11) IMPORT SETS AND TRANSFORM MAPS • Data load through excel • Transform Mapping(Auto and Manual mapping) • Transform Scripts to restrict inserts and update • Data source creation (FTP,JDBC,LDAP,files like excel,csv) • Utilizing data source in Data loads • Scheduled Imports 12) CMDB AND DISCOVERY • CMDB purpose in incident & problem & change request • CMDB classes structure • Data load using import sets into CMDB • CMDB relationships creation • Different ways how data come into CMDB(importsets,discovery,3rd party CMDB integration) • Discovery purpose • Help the helpdesk in ServiceNow • How to enable Discovery in Snow 13) SCRIPTING • Client Side scripting • Client Scripts (Intro, How to write and use) • UI Policy (Intro, How to write and use) • Server Side scripting • UI Action (Intro, How to write and use) • Business Rules and Global Business Rules (Intro, How to write and use) • Script Include 14) UPDATE SET • Creating an update set • Using an update set • Creating update source • Retrieving update sets • Moving changes between instances • Errors skipping and checking • Advantages and best practices 15) REPORTS, GAUGES AND HOMEPAGE • Creating Quick reports from lists • Creating Reports, Gauges and Homepages • Various types of reports and usage • Using Script Includes in reports • Scheduling reports • Report Administration 16) INBOUND EMAIL ACTIONS 17) ACCESS CONTROL RULES (ACL) 18) MID SERVER INSTALLATION • Mid Server setup download • MID Server configurations • Running MID servernow Training • Debugging MID server issues 19) SSO AND LDAP BASICS AND PROCESS • Purpose of SSO and LDAP • SSO considerations and requirements basics • SSO properties configurations • LDAP server configurations • LDAP OU definitions, Data Sources and Transforms

GoLogica conducts BMC Remedy Training will help you to acquire the skills required to develop and manage the applications in the BMC Remedy AR system. It offers an in-depth understanding of the concepts of BMC Remedy Architecture, Remedy forms, workflow actions. BMC Remedy ITSM Suite is a single step solution for IT Service Management with different modules. BMC Remedy ITSM comes with Incident & Problem Management Modules called as Service Desk. There are other Modules such as Change, Service Request and Knowledge Management which can be installed & configured on top of ITSM. Companies looking for an innovative IT service management tool designed for mobile devices do not need to look further than BMC Remedy 9. From our course you will learn Architecture of BMC, Introduction to BMC Remedy Developer Studio, Introduction to Remedy Forms, Database architecture, Designing and creating forms, working with different fields, Working with table fields BMC Remedy developer studio, workflows and actions, access control and many other key features.. What you will learn in BMC Remedy Training? With GoLogica’s course on BMC Remedy, you will be learning Introduction to Remedy AR System, BMC Remedy Architecture, Introduction to ITIL, Overview of BMC Remedy Out of the Box, Applications (Incident Management, Problem Management and Change Management), Installing AR System procedure and sequence, What are new in BMC Remdy 9.1 (New features), Compatibility – Supported Vs. Not supported, Introduction to BMC Remedy Developer Studio, Introduction to Remedy Forms, Database architecture, Designing and creating forms, working with different fields, working with table fields, How BMC Remedy 9.1 is different from BMC Remedy 7.6 and 8.x, work flows and actions, and access control. Who should take this BMC Remedy training? BMC Remedy is for Administrators, Developers, IT managers, Projects managers; Professionals who want to extend their skill-set with advanced technologies, Aspirants aiming for a career in this field. The Average Salary Of a BMC Professional is around $ 163k. Contract Details: show contact info Company Description Gologica For Details: https://www.gologica.com/course/bmc-remedy-training/

GoLogica conducts BMC Remedy Training will help you to acquire the skills required to develop and manage the applications in the BMC Remedy AR system. It offers an in-depth understanding of the concepts of BMC Remedy Architecture, Remedy forms, workflow actions. BMC Remedy ITSM Suite is a single step solution for IT Service Management with different modules. BMC Remedy ITSM comes with Incident & Problem Management Modules called as Service Desk. There are other Modules such as Change, Service Request and Knowledge Management which can be installed & configured on top of ITSM. Companies looking for an innovative IT service management tool designed for mobile devices do not need to look further than BMC Remedy 9. From our course you will learn Architecture of BMC, Introduction to BMC Remedy Developer Studio, Introduction to Remedy Forms, Database architecture, Designing and creating forms, working with different fields, Working with table fields BMC Remedy developer studio, workflows and actions, access control and many other key features.. What you will learn in BMC Remedy Training? With GoLogica’s course on BMC Remedy, you will be learning Introduction to Remedy AR System, BMC Remedy Architecture, Introduction to ITIL, Overview of BMC Remedy Out of the Box, Applications (Incident Management, Problem Management and Change Management), Installing AR System procedure and sequence, What are new in BMC Remdy 9.1 (New features), Compatibility – Supported Vs. Not supported, Introduction to BMC Remedy Developer Studio, Introduction to Remedy Forms, Database architecture, Designing and creating forms, working with different fields, working with table fields, How BMC Remedy 9.1 is different from BMC Remedy 7.6 and 8.x, work flows and actions, and access control. Who should take this BMC Remedy training? BMC Remedy is for Administrators, Developers, IT managers, Projects managers; Professionals who want to extend their skill-set with advanced technologies, Aspirants aiming for a career in this field. The Average Salary Of a BMC Professional is around $ 163k Contract Details: show contact info Company Description: Gologica More Details:https://www.gologica.com/course/bmc-remedy-training/

Fire and Safety for Freshers Managing the Safety Devices. Conducting the Emergency Evacuation Process. Implementing the Safety Process and Documentation. Coordination with the Technical Regarding Safety. Risk Assessment Preparation. Accident and Incident Management. Coordinating with the Mock Drill. Preparing the Aspect & Impact Reports. Preparing the Safety Check list. Salary: 17k per month Qualification: Any Degree Gender: Only Male Candidates Benefits: PF & ESI Food Accommodation Room Facility Location: Velachery Job role: on-role Permanent Job Arrear candidates also can apply Interested Candidates can send the Resume to hre74631@gmail.com Regards, Manimekalai P HR 7010694151

For reliable and comprehensive support, ESDS Software Solution offers SAP BASIS Support for seamless maintenance and lifecycle administration of SAP infrastructure. Our dedicated SAP BASIS Support team acts as a true single point of contact and takes care of end-to-end elements such as implementation, maintenance, monitoring and up-gradation of SAP system. Why choose ESDS? 1. Experienced and Dedicated SAP support team 2. On-Demand support 3. Certified BASIS Administrators 4. Single Point of Contact for any queries 5. Best SAP Application Security 6. Quick and faster incident resolution Types of Services included 1. SAP BASIS Administration 2. SAP Monitoring & Reporting 3. Backup & Restore 4. SAP Upgradation and Migration 5. Database Management 6. Maintenance 7. Cluster Setup & Management 8. Change Management Exclusive Offer only for You! You are our esteemed customer and so we have come up with a limited period offer exclusively for you. ESDS offers a minimum 20% OFF on your existing billing when you avail complete suite of SAP BASIS Support.

SIAM- Service Level Management / Reporting. Interfacing with the Incident, Problem and Change Management processes to assure that Service Levels Agreement

WE ARE HIRING FOR NON VOICE FRESHER JOB SKILLS: Technical Support: Voice / Semi Voice / Non Voice Process Help customers set up their website Help transfer customer accounts from other providers. Help customers with script and software upgrades Help and repair infected and compromised accounts. Handle server monitoring tickets and repair systems in event of failures. Help build and configure new servers Keep track of request and make sure they are implemented as planned Participate in incident handling concerning technical issues / server issues through chat support Microsoft environment knowledge Have some level of technical understanding of the products building up a desktop service Domain, Hosting management, Server Management- disk space, server usage management, backups, configuration, renewals, L1 Tech support Technical Trouble Shooting Hardware and Networking IT Help Desk Desktop Support Technical Chat / Email Support IT Trouble Shooting Qualification: Any Degree Experience:0-3 years Designation: voice, non voice Salary: 8 -15K Location: Chennai REGARDS: HR.DEVI PH.91760 AND 74708

As DevOps, you will be implementing a series of practices and processes that are intended to speed up and automate aspects of the processes of developing, testing and releasing software, allowing for the continuous delivery of software and software updates.Roles and Responsibilities Manage, maintain & support AWS environments. Should be build and maintain CI/CD pipelines Deploy updates and fixes Provide Level 2 technical support Build tools to reduce occurrences of errors and improve customer experience Develop software to integrate with internal back-end systems Perform root cause analysis for production errors Implement solutions or process to reduce manual work. Investigate and resolve technical issues Develop scripts to automate visualization Design procedures for system troubleshooting, maintenance and monitoring systems. Keep up-to-date with best practices in continuous deployment and hosting of applications. Desired Candidate Profile Work experience as a DevOps Engineer or similar software engineering role Proven track record of supporting web platforms (e.g. websites or APIs) in production at scale. Experience in cloud platforms to upgrade and fix. Experience defining appropriate metrics to monitor web platforms, and alerting on breaches of those metrics. Ability to monitor and identify network policy violations and system breaches. Experience with incident response in an on-call environment. Experience with continuous delivery and zero-downtime deployments. Experience with AWS, MySQL, and Redis (or similar platforms). Comfortable with command-line tools and environments. Linux experience is essential. Proficient with at least one server-side programming language such as Ruby or Python. Experience with configuration management tools like Terraform or Ansible, and understand their common use cases. Experience with container deployment platforms like Kubernetes. Experience with Docker & Containerisation. Prior evidence of developing command-line tools.

Executive / Sr. Executive - Admin Job description 1. Facility upkeep: a. Maintenance of office space in terms of basic hygiene b. Monitor cleaning schedules, allocation of work, effectiveness of cleaning methods c. Spearheading maintenance shut-downs d. Maintenance of infrastructure e. Implement cost control/work efficiency initiatives f. Monitoring of overtime and its effectiveness 2. Transportation: a. Maintain IN Time of 95%+ on average b. Ensure wait time for drop does not exceed 20 mins on average c. Reporting transport performance to customer and management group d. Incident reporting 3. Documentation: a. Rental Agreements b. Maintenance & AMC Records c. Budget and expenditure records 4. Cafeteria: a. Hygienic dining area b. Safe and cleaning food processing area c. Monitoring Catering employees safe working conditions 5. Employee Satisfaction initiatives: a. Read pulse of customer on daily basis (random sampling of 10% of customer community) on admin services b. Organizing feedback survey (formal) with associated metrics and areas of improvement. c. Institutionalizing mode, method and reporting for such feedback to Sr Mgt. 6. Client audits/visits a. Client arrangements (reception, board room, festivities, food arrangements, etc) b. Explanation of process aspects related to administration and infrastructure Regards, YAMUNA-HR 73053 and 23220