Line voice logger

Description Voice Logger:- 1. Supervising employees 2. Using recorded examples of good calls for training purposes 3. Keeping initial records of transactions and services provided 4. Evaluating customer reactions to IVR loops 5. Compiling details of common user difficulties 6. Resolving disputes of what information has been provided 7. Forwarding complex calls to the most appropriate person without having the customer repeat information 8. Help desks 9. Quickly evaluating new and non-standard situations, so the whole team can be ready for similar situations in future.

Based on top of Asterisk and Vicidial, we offers you the best combination of open source as well as the comfort of getting professional support from our highly trained and certified resources Key Features Inbound call handling Outbound call handling Predictive dialing Progressive dialing Real – time statistics Real – time Reporting Remote Barging Rapid deployment and development Campaign development tools Call popup Extreme cost reduction Customization Flexible IVR's Multiparty Conference Voicemail System CRM Recording Predictive Asterisk Dialer can be used both in Inbound Mode, Outbound Mode or Blended Mode i.e. one agent can be available for both Inbound as well as Outbound campaign simultaneously, this feature makes dialer distinguish against the competition who can offer either Inbound or Outbound at any given point of time. It also comes with sophisticated Automatic Call Distribution (ACD) functionality, to ensure that no agent remains idle for more then few seconds before the next call can land, this means 100% improvement in productivity for your center. Asterisk Dialer platform is a single platform that seamlessly integrates with your existing voice and data systems, whether VoIP, PRI and GSM. Detailed Features Asterisk Dialer can function as an ACD for inbound calls or for Closer calls coming from Asterisk outbound fronter and even allows for remote agents logging in from remote locations. Automatic Call Distribution - ACD Normal and Skill based Routing Roaming Agents and Queues Live call Barge-in Supports multiple campaigns Multi Party Conference 5 or more people conference with PIN VoiceMail System Unlimited Password protected VoiceMail Boxes Email Notification for VoiceMail VoiceMail forwarding and Broadcasting CDR - Call Detail Records Generates Records for the calls being made campaignwise / agent wise Voice Logger Voice Logging of each and every call from SYSTEM end Voice Logging of each and every call from Agent end CRM Integration- Asterisk Dialer comes pre-installed with Basic Integration of vTiger CRM, further integration can be availed for Sales Management Marketing Automation Tracking user activity Tracking & Managing Record History Creating Campaigns Managing Leads Access Control IVR - Interactive Voice Response Please contact us if you are in process of setting up new call center or are thinking to save your cost on your dialer.

Cisco CP7942 G is a 2 line VOIP phone which can be used for SIP or SCCP VoIP communications. It can be used with the Cisco Call Manager Solution, UC500 solution or as a SIP phone. The Cisco CP-7942G features 2 10/100 PoE ports and HD Voice. CISCO CP-7942G UNIFIED IP PHONE 7942 The Cisco Unified IP Phone 7942G is a full-featured IP phone with speakerphone and handset designed for wideband audio. It is intended to meet the needs of needs of transaction-type workers with significant phone traffic. It has two programmable backlit line/feature buttons and four interactive soft keys that guide you through all call features and functions. The phone has a large, 4-bit grayscale graphical LCD that provides features such as date and time, calling party name, calling party number, digits dialed, and presence information. The crisp graphic capability of the display allows for the inclusion of higher value, more visibly rich Extensible Markup Language (XML) applications, and support for localization requiring double-byte Unicode encoding for fonts. A hands-free speakerphone and handset designed for hi-fidelity wideband audio are standard on the Cisco Unified IP Phone 7942G, as is a built-in headset connection and an integrated Ethernet switch. Cisco CP-7942G Features: Integrated 10/100 2 Port Ethernet switch Multiple VoIP protocol support - SIP and SCCP Power over Ethernet (PoE) support 802.3af as well as Cisco Pre-standard PoE (Power Supply not included but available) Full duplex speakerphone with Wideband support Supports differentiated services code point (DSCP) and 802.1Q/p standards More than 24 defined user-selectable ring tones are available Dedicated RJ9 Headset Port with HD Voice support

IP PBX is a phone system that utilizes IP communications. Traditionally IP PBX's are located on site where they can also interface to traditional telco services such as analogue phone lines. The business end users connect via IP to the IP PBX for voice service. Major FeaturesThere are a number of benefits that come from getting a full PBX system. Some of those include the following: It's ready for VoIP: With each year that passes, more and more businesses are moving away from the old PTSN lines in favor of turning to Voice Over IP. Ensure that whichever PBX you choose can easily support both IP trunks (the service) and also IP stations (the phones). Currently, SIP is the most standard option so make sure not to invest in a phone system that doesn't offer it support. There's voice messaging: It used to be that voice messaging was only ever an often expensive, optional add-on, but in today's world, it's a standard portion of just about every competitive PBX option. Many PBXs offer voicemail forwarding services that are sent directly as email attachments and some will even support visual voicemail. It's extremely mobile: It's very common for a lot of business's in today's world to have multiple workers who work outside of the office. There are PBX options that easily support mobile friendly features such as remote IP extensions, Find Me or Follow Me services, and even fixed/mobile convergence. It makes conferencing a breeze: Travel costs can be greatly reduced by utilizing conference calls. Make sure that your PBX system has baked in support for multi line conference calling (which is a step up from the very basic three way calls). Better reporting: Data is everything in today's information age, and today's best PBX options support a number of different ways to measure vital phone related info such as call history or a variety of other reporting features.

SM Networks ,Nehru Place, New Delhi, offers wide range of Cisco Router , Cisco Switches, Security, Voice , Interface & Modules, Optical Transceiver SM networks specialize in Cisco certification training kits for CCIE R&S, Voice, Collaboration , Security , CCNP and CCNA. Products Cisco Routers - ASR, 7600 Series, 4000 Series ,3900 Series ,3800 Series, 2900 series ,2800 series ,1900 series,1800 Series Cisco Switches - NEXUS ,UCS , 6500 Series, 4500 series, 3750 Series , 2960 Series,2950 Series ,Line Cards, Supervisor Cisco Optics Transceiver - 1G, 10G, 40G,GLC,GBIC SFP, XENPAK, X2, XFP,CWDM, DWDM Cisco Security & Wireless - ASA5500, 5500-X , IPS, PIX, SSM , Access Points, WLC Cisco Voice & Collaboration - DSP/PVDM ,IP PHONES , E1, CUE,POE Interfaces & modules - Wic, Hwic, NM, NME, PA, VWIC, VIC , AIM Cisco Accessories - All types of Cisco Memory , Power Supply ,Cables Services - Rental, AMC, Repairs For Enquiries , Contact Suresh Joshi, SM Networks G-19, Ground Floor, Hemkunt Chamber, 89 , Nehru Place, New Delhi -110019 ,