Bangalore (Karnataka)
• Activate your computer • Setting Up the User Interface • Set up the UI & search options • Organization Administration • Set your organization's language & locale • Manage currency
Customization
• Create custom profiles & custom fields • Define dependent picklists
• Customize lookup fields & formula fields
• Customize page layouts
• Customize standard related lists
• Learn about record types & business processes
• Use field-level security
Security & Access
• Create & manage your users
• Set organization-wide defaults
• Learn about record access
• Create the role hierarchy
• Learn about the sharing model
• Manually share records
• Set up opportunity team selling & account teams • Learn about folder access
Workflow
• Define workflow
• Set up workflow rules
• Set up workflow tasks & alerts
Workflow Approvals
• Plan approvals using workflow
• Use the approval wizard – standard vs. jump-start • Create workflow approvals • Data Validation • Learn about Salesforce CRM data validation
• Create data validation rules
• Learn about custom fields & unique properties Data Utilities
• Import records using the import wizards
• Use mass delete
• Use mass transfer
• Learn about storage utilization • Analytics • Create custom reports
• Use advanced filters
• Use conditional highlighting
• Use custom summary formulas
• Create dashboards
The AppExchange
• Learn about the AppExchange
• Install an app
• Uninstall an app
Marketing Administration
• Use the integrated campaign builder
• Learn about lead queue & lead assignment setup • Learn Web-to-lead & auto-response rules
Service & Support Administration
• Learn about cases & solutions
• Set up case escalation rules
• Identify solution categories & suggested solutions Salesforce Console
• Navigate the Salesforce Console
• Create a Salesforce Console
Extending Salesforce CRM
• Learn about custom objects
• Learn about custom tabs
• Learn about custom Web tabs
• Build a custom app SESSION II: Designing Applications on Force.com • Learn about factors to consider when building a data model • Develop custom objects and fields, encrypted fields, field help, and field history
tracking • Use master detail, lookup, and many-to-many relationships • Create a user interface for custom applications using the Custom Object tab, Page
Layout, and • Customization options • Set field attributes on the page layout • Use the Custom Object queue and event-based workflow rules with field update
actions • Develop custom formulas and validation rules
Designing Applications for Multiple Users • Learn about factors to consider when designing applications for multiple users • Create profiles, understand what a profile controls (including data access), and
customize • profiles to manage the user experience • Customize the user experience with record types and page layouts • Control access to records • Employ OWD, sharing rules and levels, roles, public groups, and manual share • Apply profiles, OWDs, role hierarchy, and sharing to restrict access to sensitive data • Apply OWDs, public groups, and manual sharing to create conditional access to data • Analyze suitability of FLS, page layouts, and record types to satisfy business
requirements
Implementing Business Processes
• Use the vlookup, regex, ischanged, isnew, and priorvalue functions to build business processes
Free