Ojas silver plated

VINTAGE JUMBO SIZE 2 SPOON SHAPED FORKS SILVER PLATED 1 STONE STICKED ON BOTTOM OF 1 FORK. PROBABLY ENGLISH MAKE BUT NOT MENTIONED. SIZES IN IMAGE

PAIR OF ANTIQUE SILVER PLATED ENGLISH SALT AND PEPPER SHAKERS*. BASE METAL BRASS.. Anyone CAN BE USE AS INCENSE STICK BURNER STAND... VERY GOOD CONDITION OF THEIR AGE. PRICE 2500

Silver-aluminum combination wire can be utilized for Anticorrosion industry, for example, the steel structure surface anticorrosion, the compartment, the extens

Since our inception in the year 1970, We Patel & co is emerged as a leading Manufacture, Trader & Wholesaler of Silver bowl, Silver box, Silver Cutlery, Silver Dinner Set, Silver Gift,Silver Gods, Silver Handicraft, Silver jug Set, Silver Oxidised articles, silver plated item, Silver Pooja item, Silver Tea Set, Silver Tray, Silver Trophy and many more. These products are used in traditional ceremonies, festivals and marriages as a token of love and affection

Antique pure brass solid very heavy swan pair on very reasonable prices, Corier services available all India, quality products and good services, maintenance free, most durable, best gift for ur friends, return facility available. If u r Antique lover share me your WhatsApp number so that I can update you new collections and add u in Antique Collection group.

Picasso Parri Blossom gold & silver engraved flowers which leads the whole pen to look very beautiful ! A very unique design golden plated clip makes the pen more valuable. light weight rollerball pen. The unconstrained elliptical shape creates a unique feeling ! High quality but friendly price--Ultra-Light weight is felt good in hand so it is comfortable to hold; Be worth buying,your best partner in life or work.Pen Comes fitted with schmidt roller refill. Great for office, business, exams and teaching; Especially suitable for student homework, taking notes on lectures and teachers. Because the smooth writing refill can help you efficiently finish your work. We pride ourselves on the product quality. We are happy to help you with the best customer service as quickly as possible.

ACRYLIC MATERIAL FLEX NIB FOUNTAIN PEN,VINTAGE FEEL. 3 IN 1 FILLING SYSTEM ie. Regular(eyedropper), cartridge and converter Medium size pen with height 140 mm. NIB SIZE - 35, Silver Plated Flex Medium NIB, which is really very smooth in writing WEIGHT OF PEN IS JUST - 16 grams This is extreme light weight fountain pen made with pure acrylic material Beautiful Silver double rings on cap With Silver clip Pen comes with 1 converter & 2 cartridges, Packed in a velvet pouch

Light weight pen with a unique shape which leads the whole pen to look very beautiful ! A very unique design silver plated clip makes the pen more valuable. Comfortable transparent fibre grip. The unconstrained elliptical shape creates a unique feeling ! High quality but friendly price--Ultra-Light weight is felt good in hand so it is comfortable to hold; Be worth buying,your best partner in life or work. Work with bottled ink or standard cartridges.Pen Comes fitted with converter but ink is not included. Great for office, business, exams and teaching; Especially suitable for student homework, taking notes on lectures and teachers.Because the smooth writing extra fine nib can help you efficiently finish your work. We pride ourselves on the product quality. We are happy to help you with the best customer service as quickly as possible.

Light weight pen with a unique hexagonal shape which leads the whole pen to look very beautiful ! A very unique design matt silver plated clip makes the pen more valuable. Comfortable transparent fibre grip. The unconstrained elliptical shape creates a unique feeling ! High quality but friendly price--Ultra-Light weight is felt good in hand so it is comfortable to hold; Be worth buying,your best partner in life or work. Work with bottled ink or standard cartridges.Pen Comes fitted with converter but ink is not included. Great for office, business, exams and teaching; Especially suitable for student homework, taking notes on lectures and teachers.Because the smooth writing extra fine nib can help you efficiently finish your work. We pride ourselves on the product quality. We are happy to help you with the best customer service as quickly as possible.

Light weight pen with a unique shape which leads the whole pen to look very beautiful ! A very unique design matt silver plated clip makes the pen more valuable. Comfortable transparent fibre grip. The unconstrained elliptical shape creates a unique feeling ! High quality but friendly price--Ultra-Light weight is felt good in hand so it is comfortable to hold; Be worth buying,your best partner in life or work. Work with bottled ink or standard cartridges.Pen Comes fitted with converter but ink is not included. Great for office, business, exams and teaching; Especially suitable for student homework, taking notes on lectures and teachers.Because the smooth writing extra fine nib can help you efficiently finish your work. We pride ourselves on the product quality. We are happy to help you with the best customer service as quickly as possible.

Buy online Durga Mata photo frames popularly also known as Devi Mata, Parvati, Durga ji, Ambe mata, Durga devi and Maa Bhagwati. Durga devi photo frames engraved in copper,silver and gold plated. Worship Durga ji photo frames and put your photo frame in your home temple. Maa Bhagwati photo frames available in gold, silver and copper plated. You can gift Durga Mata photoframes to your loved ones as Durga Pooja and Navarata is coming. Durga Mata Photoframes available in gold, silver, and copper-plated, Pan India Delivery.

Decorate like never before..!!Be it rajput reign of todays aboard, nothing can subdue the charm of gleaming candles. When these tiny flames of fire flicker with wind, they enliven the ambience of room substantially. Complement the incandescent candles with our timeless hand crafted candle stands. The real beauty of this Candle stand is in detailed design, carved by expert artisans giving it an ethnic and unique look. It is plated with antique gold to give it perfect finish yet maintain royal touch. Key Features Specifications Primary Material Antique Gold Color Antiquee Silver Finish SKU HDDCCSSL00MT72472D Box Count 1 Warranty No warranty Dimensions Box Count 1 Brand Is Returnable No Set Content NA Warranty No warranty Somany Home Innovation Limited 68, Echelon Inst. Area, Sector-32, Gurugram, Haryana 122 001, India. Phone Number: 1800-1207-577 / +91-8069145666 (11 AM - 7 PM) Email: evokcare@evok.in EVOK Online Exchange, Return & Cancellation Policy At EVOK, we offer high quality products at affordable prices. In rare cases, a customer may want to exchange or cancel the order; the request for the same shall be guided by EVOK EXCHANGE, RETURN & CANCELLATION POLICY as detailed below. Exchange Request: Exchange request can be accepted within 14 days of delivery, provided the goods are unused, uninstalled, undamaged and saleable condition with original packing, price tags and labels. The request will be at sole discretion of EVOK and subject to availability of new item selected. The new item selected has to be of same or higher value than the original purchase. An inspection may be conducted by EVOK to ascertain the condition of item prior to approval of exchange request. Freight charges for both sides shall be borne by the customer. Return Request: Return request can be accepted only in case where there is a material defect / damage found in the product. For any external damages to the packed product, please document the same on the delivery acknowledgment at the time of delivery. For upholstery / fragile items (Sofa, Glass, and Mirrors etc.) please take Open Delivery and verify the same is damage free before accepting the delivery and return immediately if found damaged. For other furniture that requires installation, the packing must be opened only by authorized service personal at the time of installation. If any damage / defect found the same needs to be documented on the Installation Job Card for processing return and fresh replacement within 15 days Credit Note / Refund can be provided by EVOK if replacement is not in stock. The same will be processed within 7 working days after pick up of original item. Payment made through Credit / Debit cards will be reversed to the same card, Net banking payment will be reversed to the same bank account and Vouchers used for payment will result in issue of fresh vouchers. Cancellation Request: 1. In case of cancellation within 24 hours of placing the order, a full refund will be initiated. 2. Post the 24 hour window, you will be charged 10% of the order value as a restocking fee. 3. In case cancellation within 24hrs for the change in mind customer have to bear the EMI discount cost (in case of zero cost EMI). 4. In case of cancellation after delivery, you will be charged a 20% cancellation charge. Cancellation request post-delivery will only be accepted in case the following conditions are met: a) Cancellation request is raised due to the customer's change of mind b) Cancellation request is raised due to space issues at the customer's site c) The request must be raised within 24 hours of receiving the product d) The product must be returned in good condition DESCRIPTION & DIMENSIONS Key Features Specifications Primary Material Antique Gold Color Antiquee Silver Finish SKU HDDCCSSL00MT72472D Box Count 1 Warranty No warranty Dimensions Box Count 1 Brand Is Returnable No Set Content NA WARRANTY Warranty No warranty CUSTOMER REDRESSAL Somany Home Innovation Limited 68, Echelon Inst. Area, Sector-32, Gurugram, Haryana 122 001, India. Phone Number: 1800-1207-577 / +91-8069145666 (11 AM - 7 PM) Email: evokcare@evok.in RETURN,EXCHANGE&CANCELLATION EVOK Online Exchange, Return & Cancellation Policy At EVOK, we offer high quality products at affordable prices. In rare cases, a customer may want to exchange or cancel the order; the request for the same shall be guided by EVOK EXCHANGE, RETURN & CANCELLATION POLICY as detailed below. Exchange Request: Exchange request can be accepted within 14 days of delivery, provided the goods are unused, uninstalled, undamaged and saleable condition with original packing, price tags and labels. The request will be at sole discretion of EVOK and subject to availability of new item selected. The new item selected has to be of same or higher value than the original purchase. An inspection may be conducted by EVOK to ascertain the condition of item prior to approval of exchange request. Freight charges for both sides shall be borne by the customer. Return Request: Return request can be accepted only in case where there is a material defect / damage found in the product. For any external damages to the packed product, please document the same on the delivery acknowledgment at the time of delivery. For upholstery / fragile items (Sofa, Glass, and Mirrors etc.) please take Open Delivery and verify the same is damage free before accepting the delivery and return immediately if found damaged. For other furniture that requires installation, the packing must be opened only by authorized service personal at the time of installation. If any damage / defect found the same needs to be documented on the Installation Job Card for processing return and fresh replacement within 15 days Credit Note / Refund can be provided by EVOK if replacement is not in stock. The same will be processed within 7 working days after pick up of original item. Payment made through Credit / Debit cards will be reversed to the same card, Net banking payment will be reversed to the same bank account and Vouchers used for payment will result in issue of fresh vouchers. Cancellation Request: 1. In case of cancellation within 24 hours of placing the order, a full refund will be initiated. 2. Post the 24 hour window, you will be charged 10% of the order value as a restocking fee. 3. In case cancellation within 24hrs for the change in mind customer have to bear the EMI discount cost (in case of zero cost EMI). 4. In case of cancellation after delivery, you will be charged a 20% cancellation charge. Cancellation request post-delivery will only be accepted in case the following conditions are met: a) Cancellation request is raised due to the customer's change of mind b) Cancellation request is raised due to space issues at the customer's site c) The request must be raised within 24 hours of receiving the product d) The product must be returned in good condition

Decorate like never before..!!Be it rajput reign of todays aboard, nothing can subdue the charm of gleaming candles. When these tiny flames of fire flicker with wind, they enliven the ambience of room substantially. Complement the incandescent candles with our timeless hand crafted candle stands. The real beauty of this Candle stand is in detailed design, carved by expert artisans giving it an ethnic and unique look. It is plated with antique gold to give it perfect finish yet maintain royal touch. Key Features Specifications Primary Material Antique Gold Color Antiquee Silver Finish SKU HDDCCSSL00MT72473D Box Count 1 Warranty No warranty Dimensions Box Count 1 Brand Is Returnable No Set Content NA Warranty No warranty Somany Home Innovation Limited 68, Echelon Inst. Area, Sector-32, Gurugram, Haryana 122 001, India. Phone Number: 1800-1207-577 / +91-8069145666 (11 AM - 7 PM) Email: evokcare@evok.in EVOK Online Exchange, Return & Cancellation Policy At EVOK, we offer high quality products at affordable prices. In rare cases, a customer may want to exchange or cancel the order; the request for the same shall be guided by EVOK EXCHANGE, RETURN & CANCELLATION POLICY as detailed below. Exchange Request: Exchange request can be accepted within 14 days of delivery, provided the goods are unused, uninstalled, undamaged and saleable condition with original packing, price tags and labels. The request will be at sole discretion of EVOK and subject to availability of new item selected. The new item selected has to be of same or higher value than the original purchase. An inspection may be conducted by EVOK to ascertain the condition of item prior to approval of exchange request. Freight charges for both sides shall be borne by the customer. Return Request: Return request can be accepted only in case where there is a material defect / damage found in the product. For any external damages to the packed product, please document the same on the delivery acknowledgment at the time of delivery. For upholstery / fragile items (Sofa, Glass, and Mirrors etc.) please take Open Delivery and verify the same is damage free before accepting the delivery and return immediately if found damaged. For other furniture that requires installation, the packing must be opened only by authorized service personal at the time of installation. If any damage / defect found the same needs to be documented on the Installation Job Card for processing return and fresh replacement within 15 days Credit Note / Refund can be provided by EVOK if replacement is not in stock. The same will be processed within 7 working days after pick up of original item. Payment made through Credit / Debit cards will be reversed to the same card, Net banking payment will be reversed to the same bank account and Vouchers used for payment will result in issue of fresh vouchers. Cancellation Request: 1. In case of cancellation within 24 hours of placing the order, a full refund will be initiated. 2. Post the 24 hour window, you will be charged 10% of the order value as a restocking fee. 3. In case cancellation within 24hrs for the change in mind customer have to bear the EMI discount cost (in case of zero cost EMI). 4. In case of cancellation after delivery, you will be charged a 20% cancellation charge. Cancellation request post-delivery will only be accepted in case the following conditions are met: a) Cancellation request is raised due to the customer's change of mind b) Cancellation request is raised due to space issues at the customer's site c) The request must be raised within 24 hours of receiving the product d) The product must be returned in good condition DESCRIPTION & DIMENSIONS Key Features Specifications Primary Material Antique Gold Color Antiquee Silver Finish SKU HDDCCSSL00MT72473D Box Count 1 Warranty No warranty Dimensions Box Count 1 Brand Is Returnable No Set Content NA WARRANTY Warranty No warranty CUSTOMER REDRESSAL Somany Home Innovation Limited 68, Echelon Inst. Area, Sector-32, Gurugram, Haryana 122 001, India. Phone Number: 1800-1207-577 / +91-8069145666 (11 AM - 7 PM) Email: evokcare@evok.in RETURN,EXCHANGE&CANCELLATION EVOK Online Exchange, Return & Cancellation Policy At EVOK, we offer high quality products at affordable prices. In rare cases, a customer may want to exchange or cancel the order; the request for the same shall be guided by EVOK EXCHANGE, RETURN & CANCELLATION POLICY as detailed below. Exchange Request: Exchange request can be accepted within 14 days of delivery, provided the goods are unused, uninstalled, undamaged and saleable condition with original packing, price tags and labels. The request will be at sole discretion of EVOK and subject to availability of new item selected. The new item selected has to be of same or higher value than the original purchase. An inspection may be conducted by EVOK to ascertain the condition of item prior to approval of exchange request. Freight charges for both sides shall be borne by the customer. Return Request: Return request can be accepted only in case where there is a material defect / damage found in the product. For any external damages to the packed product, please document the same on the delivery acknowledgment at the time of delivery. For upholstery / fragile items (Sofa, Glass, and Mirrors etc.) please take Open Delivery and verify the same is damage free before accepting the delivery and return immediately if found damaged. For other furniture that requires installation, the packing must be opened only by authorized service personal at the time of installation. If any damage / defect found the same needs to be documented on the Installation Job Card for processing return and fresh replacement within 15 days Credit Note / Refund can be provided by EVOK if replacement is not in stock. The same will be processed within 7 working days after pick up of original item. Payment made through Credit / Debit cards will be reversed to the same card, Net banking payment will be reversed to the same bank account and Vouchers used for payment will result in issue of fresh vouchers. Cancellation Request: 1. In case of cancellation within 24 hours of placing the order, a full refund will be initiated. 2. Post the 24 hour window, you will be charged 10% of the order value as a restocking fee. 3. In case cancellation within 24hrs for the change in mind customer have to bear the EMI discount cost (in case of zero cost EMI). 4. In case of cancellation after delivery, you will be charged a 20% cancellation charge. Cancellation request post-delivery will only be accepted in case the following conditions are met: a) Cancellation request is raised due to the customer's change of mind b) Cancellation request is raised due to space issues at the customer's site c) The request must be raised within 24 hours of receiving the product d) The product must be returned in good condition

Decorate like never before..!!Be it rajput reign of todays aboard, nothing can subdue the charm of gleaming candles. When these tiny flames of fire flicker with wind, they enliven the ambience of room substantially. Complement the incandescent candles with our timeless hand crafted candle stands. The real beauty of this Candle stand is in detailed design, carved by expert artisans giving it an ethnic and unique look. It is plated with antique gold to give it perfect finish yet maintain royal touch. Key Features Specifications Primary Material Antique Gold Color Antiquee Silver Finish SKU HDDCCSSL00MT72474D Box Count 1 Warranty No warranty Dimensions Box Count 1 Brand Is Returnable No Set Content NA Warranty No warranty Somany Home Innovation Limited 68, Echelon Inst. Area, Sector-32, Gurugram, Haryana 122 001, India. Phone Number: 1800-1207-577 / +91-8069145666 (11 AM - 7 PM) Email: evokcare@evok.in EVOK Online Exchange, Return & Cancellation Policy At EVOK, we offer high quality products at affordable prices. In rare cases, a customer may want to exchange or cancel the order; the request for the same shall be guided by EVOK EXCHANGE, RETURN & CANCELLATION POLICY as detailed below. Exchange Request: Exchange request can be accepted within 14 days of delivery, provided the goods are unused, uninstalled, undamaged and saleable condition with original packing, price tags and labels. The request will be at sole discretion of EVOK and subject to availability of new item selected. The new item selected has to be of same or higher value than the original purchase. An inspection may be conducted by EVOK to ascertain the condition of item prior to approval of exchange request. Freight charges for both sides shall be borne by the customer. Return Request: Return request can be accepted only in case where there is a material defect / damage found in the product. For any external damages to the packed product, please document the same on the delivery acknowledgment at the time of delivery. For upholstery / fragile items (Sofa, Glass, and Mirrors etc.) please take Open Delivery and verify the same is damage free before accepting the delivery and return immediately if found damaged. For other furniture that requires installation, the packing must be opened only by authorized service personal at the time of installation. If any damage / defect found the same needs to be documented on the Installation Job Card for processing return and fresh replacement within 15 days Credit Note / Refund can be provided by EVOK if replacement is not in stock. The same will be processed within 7 working days after pick up of original item. Payment made through Credit / Debit cards will be reversed to the same card, Net banking payment will be reversed to the same bank account and Vouchers used for payment will result in issue of fresh vouchers. Cancellation Request: 1. In case of cancellation within 24 hours of placing the order, a full refund will be initiated. 2. Post the 24 hour window, you will be charged 10% of the order value as a restocking fee. 3. In case cancellation within 24hrs for the change in mind customer have to bear the EMI discount cost (in case of zero cost EMI). 4. In case of cancellation after delivery, you will be charged a 20% cancellation charge. Cancellation request post-delivery will only be accepted in case the following conditions are met: a) Cancellation request is raised due to the customer's change of mind b) Cancellation request is raised due to space issues at the customer's site c) The request must be raised within 24 hours of receiving the product d) The product must be returned in good condition DESCRIPTION & DIMENSIONS Key Features Specifications Primary Material Antique Gold Color Antiquee Silver Finish SKU HDDCCSSL00MT72474D Box Count 1 Warranty No warranty Dimensions Box Count 1 Brand Is Returnable No Set Content NA WARRANTY Warranty No warranty CUSTOMER REDRESSAL Somany Home Innovation Limited 68, Echelon Inst. Area, Sector-32, Gurugram, Haryana 122 001, India. Phone Number: 1800-1207-577 / +91-8069145666 (11 AM - 7 PM) Email: evokcare@evok.in RETURN,EXCHANGE&CANCELLATION EVOK Online Exchange, Return & Cancellation Policy At EVOK, we offer high quality products at affordable prices. In rare cases, a customer may want to exchange or cancel the order; the request for the same shall be guided by EVOK EXCHANGE, RETURN & CANCELLATION POLICY as detailed below. Exchange Request: Exchange request can be accepted within 14 days of delivery, provided the goods are unused, uninstalled, undamaged and saleable condition with original packing, price tags and labels. The request will be at sole discretion of EVOK and subject to availability of new item selected. The new item selected has to be of same or higher value than the original purchase. An inspection may be conducted by EVOK to ascertain the condition of item prior to approval of exchange request. Freight charges for both sides shall be borne by the customer. Return Request: Return request can be accepted only in case where there is a material defect / damage found in the product. For any external damages to the packed product, please document the same on the delivery acknowledgment at the time of delivery. For upholstery / fragile items (Sofa, Glass, and Mirrors etc.) please take Open Delivery and verify the same is damage free before accepting the delivery and return immediately if found damaged. For other furniture that requires installation, the packing must be opened only by authorized service personal at the time of installation. If any damage / defect found the same needs to be documented on the Installation Job Card for processing return and fresh replacement within 15 days Credit Note / Refund can be provided by EVOK if replacement is not in stock. The same will be processed within 7 working days after pick up of original item. Payment made through Credit / Debit cards will be reversed to the same card, Net banking payment will be reversed to the same bank account and Vouchers used for payment will result in issue of fresh vouchers. Cancellation Request: 1. In case of cancellation within 24 hours of placing the order, a full refund will be initiated. 2. Post the 24 hour window, you will be charged 10% of the order value as a restocking fee. 3. In case cancellation within 24hrs for the change in mind customer have to bear the EMI discount cost (in case of zero cost EMI). 4. In case of cancellation after delivery, you will be charged a 20% cancellation charge. Cancellation request post-delivery will only be accepted in case the following conditions are met: a) Cancellation request is raised due to the customer's change of mind b) Cancellation request is raised due to space issues at the customer's site c) The request must be raised within 24 hours of receiving the product d) The product must be returned in good condition

Decorate like never before..!!Be it rajput reign of today's aboard, nothing can subdue the charm of gleaming candles. When these tiny flames of fire flicker with wind, they enliven the ambience of room substantially. Complement the incandescent candles with our timeless hand crafted candle stands. The real beauty of this Candle stand is in detailed design, carved by expert artisans giving it an ethnic and unique look. It is plated with antique gold to give it perfect finish yet maintain royal touch. Key Features Specifications Primary Material Antique Gold Color Antiquee Silver Finish Box count 1 Dimensions 11x9x9cm Set content NA SKU HDDCCSSL00MT72474D Warranty No Warranty SLA SLA Vendor SLA Customer Redressal Somany Home Innovation Limited 68, Echelon Inst. Area, Sector-32, Gurugram, Haryana 122 001, India. Phone Number: 1800-1207-577 / +91-8069145666 (11 AM - 7 PM) Email: [email protected] Return, Exchange & Cancellation EVOK Online Exchange, Return & Cancellation Policy At EVOK, we offer high quality products at affordable prices. In rare cases, a customer may want to exchange or cancel the order; the request for the same shall be guided by EVOK EXCHANGE, RETURN & CANCELLATION POLICY as detailed below. Exchange Request: Exchange request can be accepted within 14 days of delivery, provided the goods are unused, uninstalled, undamaged and saleable condition with original packing, price tags and labels. The request will be at sole discretion of EVOK and subject to availability of new item selected. The new item selected has to be of same or higher value than the original purchase. An inspection may be conducted by EVOK to ascertain the condition of item prior to approval of exchange request. Freight charges for both sides shall be borne by the customer. Return Request: Return request can be accepted only in case where there is a material defect / damage found in the product. For any external damages to the packed product, please document the same on the delivery acknowledgment at the time of delivery. For upholstery / fragile items (Sofa, Glass, and Mirrors etc.) please take Open Delivery and verify the same is damage free before accepting the delivery and return immediately if found damaged. For other furniture that requires installation, the packing must be opened only by authorized service personal at the time of installation. If any damage / defect found the same needs to be documented on the Installation Job Card for processing return and fresh replacement within 15 days Credit Note / Refund can be provided by EVOK if replacement is not in stock. The same will be processed within 7 working days after pick up of original item. Payment made through Credit / Debit cards will be reversed to the same card, Net banking payment will be reversed to the same bank account and Vouchers used for payment will result in issue of fresh vouchers. Cancellation Request: 1. In case of cancellation within 24 hours of placing the order, a full refund will be initiated. 2. Post the 24 hour window, you will be charged 10% of the order value as a restocking fee. 3. In case cancellation within 24hrs for the change in mind customer have to bear the EMI discount cost (in case of zero cost EMI). 4. In case of cancellation after delivery, you will be charged a 20% cancellation charge. Cancellation request post-delivery will only be accepted in case the following conditions are met: a) Cancellation request is raised due to the customer's change of mind b) Cancellation request is raised due to space issues at the customer's site c) The request must be raised within 24 hours of receiving the product d) The product must be returned in good condition