Senior technical support engineer

We are looking for Technical Support Engineers. You will work closely with customers to quickly resolve technical issues that cannot be handled by the Customer Support team. Responsibilities: Investigate and identify root cause of customer issues and drive resolutions across various teams Provide expert level technical support and deal with issues escalated by junior support staff Manage customer issues related to the installation, configuration, and operation of the product suite and cloud deployments on a timely basis Act in a development capacity on product and process improvement projects Document defect and enhancement requests on behalf of customers Drive Post Mortem analysis for customer incidents and push for preventive measures to avoid future recurrence Give customers prompt and reliable updates related to applications Work with internal teams in a consultative and supportive role Train teams/members on the nuances of applications using simulations when... HR ANU 91760@@@74538

Technical Engineer install and configure computer applications. Engineers monitor and maintain computer networks. Technical Engineer configure operating systems. Technicians resolve issues related to the network. Technical Support Engineer prioritize and manage the workflow. Technical Engineer diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion so that they understand the nub of the problems.

We are looking for young and energetic candidate with strong knowledge in Computer and Laptop troubleshooting, experience in handling customer complaints, Networking related services and configuration. Freshers also welcome. Greetings from Rajsri Computers, You have been shortlisted for the post of Technical support engineer (Hardware and Networking). Job Location: Coimbatore. Timing: 9.30 to 8.00 Driving license: Must Two wheeler: Must Nature of Job: Computer service. Salary: Fresher 10,000, 1-2 Years experience: 15,000, 2+ exp: 18,000 to 22,000. Training period:3 Months. office location https://goo.gl/maps/9R9ghC3kkvgyDTrV6

Complete assigned tasks in a timely manner Resolve user issues promptly and thoroughly Assist in projects to improve system availability and performance Track, resolve and escalate user issues appropriately Learn to implement, manage and support key technology solutions Document and maintain asset inventories Ensure Corporate and governmental compliance

Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. Diagnosing and troubleshooting hardware, networking, and software issues. Proposing simple and effective solutions. Providing basic software training. Maintaining good client relations. Completing job reports.

Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers

A technical support engineer (also known as an information technology support engineer) helps to solve technical issues. That can involve everything from resetting passwords to managing software licenses to offering training and support on programs.

** Expert in Remote desktop configuration ** IT technical support officers monitor and maintain the computer systems and networks of an organisation. You will be installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person. In your role as technical support you'll cover one or more areas of expertise, depending on the size of the organisation. Organisations increasingly rely on computer systems in all areas of their operations and decision-making processes. It's therefore crucial to ensure the correct running and maintenance of IT systems. Job titles may vary. Alternatives include: applications support specialist help desk operator maintenance engineer technician. You can also work within first or second-line support. The work is as much about understanding how information systems are used as applying technical knowledge related to computer hardware or software. Responsibilities I'll be responsible for the smooth running of computer systems and ensuring that users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but i'll need to: install and configure computer hardware operating systems and applications monitor and maintain computer systems and networks talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues troubleshoot system and network problems, diagnosing and solving hardware or software faults replace parts as required provide support, including procedural documentation and relevant reports follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications set up new users' accounts and profiles and deal with password issues respond within agreed time limits to call-outs work continuously on a task until completion (or referral to third parties, if appropriate) prioritise and manage many open cases at one time rapidly establish a good working relationship with customers and other professionals, such as software developers test and evaluate new technology conduct electrical safety checks on computer equipment. WhatsApp Number is +91 show contact info

Location: Pune - Maharashtra Industry: IT-Hardware & Networking Job Role: Tech Support Engineer Annual Salary: Negotiable Experience Required: 1-3 Years Job Description: https://www.universejobs.com/jobs/detail/desktop-support-engineer-l1-334248

Location: Gurgaon - Delhi/NCR Industry: IT-Hardware & Networking Job Role: Tech Support Engineer Annual Salary: Negotiable Experience Required: 1-4 Years Job Description: https://www.universejobs.com/jobs/detail/looking-for-immediate-joiner-for-desktop-support-engineer-353392

Position:- Electronics support Engineer Educational Qualification: B.tech in Electronics Engineering from recognized Technical Board/ Institute with not less than 50% marks. Diploma (Preferred) Job Description:- Required Experience, Skills to aims to deepen the knowledge and skills of the company on the basic concepts and theories that will equip you in your professional work involving analysis, systems implementation, operation, production, and maintenance of the various applications in the field of Electronics and Communications Engineering.

Location: Mumbai Industry: IT-Software / Software Services Job Role: Tech Support Engineer Annual Salary: Negotiable Experience Required: 0-3 Years Job Description: https://www.universejobs.com/jobs/detail/apple-support-technician-contractual-352349

Location: Hyderabad - Andhra Pradesh Industry: IT-Software / Software Services Job Role: Testing Engineer Annual Salary: Negotiable Experience Required: 4-7 Years Job Description: https://www.universejobs.com/jobs/detail/performance-test-engineer-cloud-337946

Location: Ahmedabad Industry: Real Estate / Property Job Role: Industrial Engineer Annual Salary: INR100000-200000 Experience Required: 1-2 Years Job Description: https://www.universejobs.com/jobs/detail/site-supervisor-civil-engineer--339338