Team leader customer service

Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Benefits Incentives on target Achievement 5 Working Days (Sat-Sun Off) Salary: 13,000 to - 35,000.00 /month Website: - www.votiko.com If the above requirements suit your interest, please call us on +91 8511539085 or send your resume to hr@votiko.com

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Requirements Previous experience in a customer support role Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively

Team Leader Job Duties: Supports team manager and performs management duties when manager is absent or out of office Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks Assists management with hiring processes and new team member training Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance Communicates deadlines and sales goals to team members Develops strategies to promote team member adherence to company regulations and performance goals Conducts team meetings to update members on best practices and continuing expectations Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines Ensures company brand materials and physical working spaces meet and exceed company presentation standards Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints

Customer Support Executive Responsibilities: Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. SEND YOUR RESUME ON WHATSAPP (+91-725-288-8796) HR TEAM

Supports team manager and performs management duties when manager is absent or out of office Manages inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks Assists management with hiring processes and new team member training Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance Communicates deadlines and sales goals to team members Develops strategies to promote team member adherence to company regulations and performance goals Conducts team meetings to update members on best practices and continuing expectations Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines Ensures company brand materials and physical working spaces meet and exceed company presentation standards Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints

Location: Noida - Delhi/NCR Industry: IT-Software / Software Services Job Role: Team Leader - (Technical) Annual Salary: INR400000-500000 Experience Required: 2-5 Years Job Description: https://www.universejobs.com/jobs/detail/technical-customer-support-executive-357212

We are hiring for Team Leaders /Web Consultant / Call Closer / Supervisor / Team Leader for our International Voice Process US Campaigns - Website Process Opportunity for fresher / experienced to build their career and grow with the leading IT/ITES Service Provider. Immediate Joiners Preferred. Process: Website Call: 700^3675814 Skills: Fluency in English Good Communication skills Flexible with shift timings Positive Attitude Candidates with experience in website selling campaign would be preferred Fresher having excellent communication skill in English can apply. Job Profile: 1. Develop and Maintain proper interaction and reputation with the clients 2. Understand the business needs of the Clients 3. Convince them to invest on new Projects with the Company 4. Outbound process (Website selling) 5. B2B Process Perks: On time Fixed Salary Offering: Best In Industry 5 days working [Saturday-Sunday fixed off] Unlimited Incentives based on performance Assured hikes for candidates with relevant experience Regards, Ananya HR Manager Aryston Web Solution Pvt. Ltd.

Job Description: Hiring for Customer Support Executive / inbound process || customer support || CCE Call Center Executive Voice Customer Service Voice Process / Non Voice Process & Technical Support Executive Skill Set Required: Excellent Communication Skills in English Good Understanding ability. The associate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer. Accountable for rendering useful administrative support to other members of the customer care team. He will be responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System. Responsibility of monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion. Roles & Responsibilities: Should be able to answer to emails timely ensuring adherence to the process standards. Follow up customer calls made wherever is necessary Maintain customer satisfaction ratings based on explicit criteria set forth by the company. Attend mandatory training sessions to stay updated on product or company policy changes Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Input data into the company computer platform to keep each customer record updated. 5 Working Days (Sat-Sun Off) Salary: 15,000 to - 30,000.00 /month Location: Majura Gate, SURAT Call: +91 8511539085 Website: - www.votiko.com Send an email with your resume to hr@votiko.com with subject line as "Job: CS Executive".

Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Excellent Communication Skills required for international voice calling process. - 0- 2 years call centre experience. - Freshers with good customer service skills would be preferred. - 5 days working culture (Monday to Friday). - Night Shift (6:30pm to 4:00 am). Responsibilities and Duties 1. Handling inbound / outbound calls 2. Handling their queries 3. Handling stock 4. Maintaining excel sheet 5. Checking with the delivery boy 6. Handling calls, emails etc Qualifications and Skills Minimum Qualifications: -10th To Graduation. Freshers & Experience are welcome Benefits No Target Fixed Shift Incentives Five Days Working Job Types: Full-time Location: Surat Salary: 15,000 to - 35,000.00 /month Working Days- Monday to Friday (Sunday -Saturday off) Call +91 8511539085 Website - www.votiko.com Where to Apply: All Eligible and Interested candidates need to send their updated resumes to Hr@votiko.com Please only call if you are qualified in above mentioned details. Regards, Votiko Team

enil Network is a leader in offering business outsourcing solutions to global conglomerates in the field of DATA ENTRY, BPO, Website

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour. Responsibilities Manage large amounts of inbound and outbound calls in a timely manner. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives. Keep records of all conversations in our call center database in a comprehensible way. Meet personal/team qualitative and quantitative targets Requirements. Previous experience in a customer support role. Strong phone and verbal communication skills along with active listening. Customer focus and adaptability to different personality types.

Vendor Development Job Description • Finds New vendor • Generates Vendor KPI • Vendor Onboarding through paperwork, vendor visit and quality benchmarking • Identifying the right vendor for a project • Getting primary costing for a project • Negotiation on Tooling cost and product cost • Working on Manufacturing drawing conversion with Vendor and internal team • Responsible for the T1, T2 and final sample • Sending Design tech files and approved date to Buying team along with approved sample • Sharing an approved sample with Marketing team for next step working and packaging • Approving PP sample with the Buying team. LOCATION:- ANDHERI Sakinaka WORKING DAYS & TIME:- MONDAY TO SATURDAY (10 A.M TO 6 P.M) SALARY:-20K TO 40K

Job description Dear Job seekers, We are hiring for Customer Support - Non-Voice Process. "IMMEDIATE JOINERS ARE PREFERRED" "WORK AT OFFICE" Eligibility: 0 to 2 years in Customer/Technical support with excellent communication. Freshers with excellent communication in English can also be considered. Qualification - Any degree, HSC and Diploma. Candidates should be flexible to work in rotational/ Day shifts. Cab provided. Work location - Chennai. Pay scale Total years of experience and Take home salary 0 to 2 Years -- 10 K - 14 K Contact Our HR Team: 73582 / 32554 @ gsbrindha2021@gmail.com Regards, Brindha HR