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Process Description : Outbound Voice Work Description : Free Postpaid connections Seats : 35 + Minimum and 100 Maximum States : Delhi & NCR Payout : 17,000 + Incentive per Seat per Month Calling Minutes : Provided by Idea Telecom Calling Data : Provided by Idea Telecom Support : Provided by Idea Telecom Training : Provided by Idea Telecom Contract : 1 Year + Expandable Billing Cycle : Monthly Dcument/ Certification Required: • Company Profile. • Network Diagram. • Technology Details Including. • Centers Photographs (Floor, Management Area, IT/ HR/ Training rooms). • Memorandum and Articles of Association. • Director’s Profile along with senior Management Profile. • DOT License (Domestic & International) Domestic is required. • STPI Registration (Optional). • DD of Rs. 1 Lac to be paid to Idea (Security Deposit). Business Procurement Charges applicable 2.5 Lac at the time of signup (Non Negotiable). Contact Us. Josoft Technologies Pvt Ltd. Ph No :- 05224069893 Mob No :- +919026209005 E-mail :- info@josoftech.com Website :- http://www.josoftech.com

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SERVICENOW ADMIN AND DEVELOPMENT During this 3-day interactive training course you will implement various system administration functions in your own instance, which is a safe sandbox to perform fundamental administration and configuration tasks: • Perform core configuration tasks. • Work with UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts. • Use the Mobile Platform. • Activate Plugins. • Add users, groups, and roles. • Manage data with Tables, the CMDB, Import Sets, and Update Sets. • Work with two key Process Applications: Knowledge Base and Service Catalog. • Create Workflow activities and approvals. • Configure Alerts and Notifications. • View Upgrade History and Status. • Control System Access and Data Security. • Create Baseline Performance Metrics. • Run Reports, configure SLAs, and perform Instance Branding and Customization. • Integrate social IT elements and learn best practices. We weave a scenario throughout our course to present real world, relevant lab exercises. The 3-day class features lecture and group discussions, as well extensive hands-on practice and reinforcement delivered in a wide variety of labs, tech talks, and a comprehensive case study. Click here to view the entire course outline. Who Should Attend This course is designed for new ServiceNow System Administrators, those who are 0-3 months into a new deployment. Prerequisites The Foundations online learning course has six modules which introduce the ServiceNow platform and interface, where you explore what you can do on the platform. Class Schedule (includes 1 hour lunch break)- 3 days. Service now Advanced Administration Are you administering a ServiceNow system and need to fine-tune features based on your organization's needs? Want to learn how to automate more of your company processes? This two-day course provides hands-on practice for implementing new workflows and changing system settings. Best Practices around a core set of ServiceNow applications are detailed and applied to course work. Starting with a Requirements document, students implement workflows and system enhancements to a ServiceNow system that has been in production for approximately 6-12 months. A compelling story is woven throughout the course content and lab work to help students learn to: • Capture class work in update sets to understand their purpose and movement. • Implement new workflows that use a variety of activities to understand how records are generated from workflows. • Coordinate Service Catalog options, including two-step checkout, cart controls, and variables. • Create and link Content Management System (CMS) content blocks and pages to present a menu of services to ServiceNow users. • Use a database view and trend data to do reporting. Field color assignment and security controls are discussed in relation to reporting. • Implement a Web Services integration and learn about the possible data paths into ServiceNow. • Set system controls that direct the right data to the right users at the right time. • Investigate performance issues, learn troubleshooting tools, and use system logs to find issues. Who should attend: This course is designed for ServiceNow administrators and consultants who maintain ServiceNow systems that have been in production for approximately 6-12 months and successfully passed the System Administration certification. Prerequisites • Certified System Administrator • Students should work all of the exercises and labs from lessons 1 – 8 of CodeAcademy's JavaScript course. • scripting in ServiceNow is highly recommended Course Details: • 2 day, Onsite Instructor Led training course Scripting in Service Now Need to take advantage of the extensibility of ServiceNow? Want to add new functionality or modify the baseline behavior of your instance? If so, attend Scripting in ServiceNow to learn how to use our JavaScript API. This class begins with client side scripting and transitions to server side scripting. You will write, test, and debug scripts using real-world, relevant lab exercises. The class features lecture and discussion as well extensive hands-on practice and reinforcement delivered in a wide variety of lab activities. During this interactive training course you will perform scripting functions in your own instance. This will provide a safe sandbox for practicing and becoming comfortable with both client side and server side scripting, including UI policies, business rules, and best practices. The course content and lab work help students learn to: • Determine when it is appropriate to script • Configure a ServiceNow instance for Scripting • Write, test, and debug client side scripts o Client Scripts o UI Policies o UI Scripts • Write, test, and debug server side scrip o Business Rules o UI Actions o Script Actions o Workflow Scripts o Scheduled Jobs o Develop Scripting best practices o Write, test, and debug Script Includes o On Demand Functions o Server side o Client/Server • Manage Events Who should attend? Experienced ServiceNow System Administrators wishing to extend the functionality of their instance. We recommend that you have a minimum of 3-6 months of experience with the ServiceNow platform and have attended the System Administration course. System Administration certification is preferred. Prerequisites Ability to write, test, and debug JavaScript. Course Details: 3 day, Onsite Instructor Led training course. SERVICE NOW ONLINE TRAINING COURSE CONTENT: 1) INTRODUCTION TO SERVICENOW TRAINING • Introduction to service now instances & Process • SNC Navigations • SNC Applications and Modules • Forms, Lists and Tables 2) BASIC FORMS AND LIST MODIFICATIONS AND ADMINISTRATION • Personalizing Forms • Creating new sections in forms • Personalizing Lists and List controls • Introduction to Different types of Fields • Dependent choice field creation 3) CONFIGURING USERS AND GROUPS AND ADMINISTRATION • Users • Groups • Roles • Roles tagging to users and groups 4) TABLES & COLUMNSAND ADMINISTRATION • Introduction, schema map, creating tables adding fields etc. • Auditing tables and fields • Skipping a field from Auditing • Recovering deleted data 5) APPLICATIONS AND MODULESAND ADMINISTRATION Creating and modifying applications and modules and other related activities of Servinow admin Limiting access of Applications and modules to specific set of roles 6) INTRODUCTION ON DIFFERENT MODULES • Incident Management • Problem Management • Change Management and it’s workflows • Servicenow Training developer Level Management 7) CHANGE MANAGEMENT • Different types of change requests and their significance • Change Types and Respective workflows • Risk Assessment Plugin activation • Risk Questionnaires configuration and defining thresholds and conditions • Approvals debugging in workflows • Creating Dynamic approvals 8) SERVICE LEVEL MANAGEMENT • SLA definitions and triggering conditions • SLA schedules • Excluding and Including holidays in Schedules • Retroactive start usage in SLA • SLA workflow and Notifications on breach 9) SERVICENOW TRAINING CATALOG • Introduction to Items and Categories • Record Producers • Introduction to Variables and Variable Sets. • Creating workflows • Associating workflows to Items 10) EMAIL NOTIFICATIONS AND EVENTS • Email notification creation(when to trigger, whom to trigger, What content to send) • Templates utilization in email notification • Events creation • Email notification through events • Email notification in workflow via notification and events • Send to event creator usage • Email Inbound and Outbound server properties setting • Debugging mail sending issues 11) IMPORT SETS AND TRANSFORM MAPS • Data load through excel • Transform Mapping(Auto and Manual mapping) • Transform Scripts to restrict inserts and update • Data source creation (FTP,JDBC,LDAP,files like excel,csv) • Utilizing data source in Data loads • Scheduled Imports 12) CMDB AND DISCOVERY • CMDB purpose in incident & problem & change request • CMDB classes structure • Data load using import sets into CMDB • CMDB relationships creation • Different ways how data come into CMDB(importsets,discovery,3rd party CMDB integration) • Discovery purpose • Help the helpdesk in ServiceNow • How to enable Discovery in Snow 13) SCRIPTING • Client Side scripting • Client Scripts (Intro, How to write and use) • UI Policy (Intro, How to write and use) • Server Side scripting • UI Action (Intro, How to write and use) • Business Rules and Global Business Rules (Intro, How to write and use) • Script Include 14) UPDATE SET • Creating an update set • Using an update set • Creating update source • Retrieving update sets • Moving changes between instances • Errors skipping and checking • Advantages and best practices 15) REPORTS, GAUGES AND HOMEPAGE • Creating Quick reports from lists • Creating Reports, Gauges and Homepages • Various types of reports and usage • Using Script Includes in reports • Scheduling reports • Report Administration 16) INBOUND EMAIL ACTIONS 17) ACCESS CONTROL RULES (ACL) 18) MID SERVER INSTALLATION • Mid Server setup download • MID Server configurations • Running MID servernow Training • Debugging MID server issues 19) SSO AND LDAP BASICS AND PROCESS • Purpose of SSO and LDAP • SSO considerations and requirements basics • SSO properties configurations • LDAP server configurations • LDAP OU definitions, Data Sources and Transforms

SALESFORCE CRM SESSION I: Identity Confirmation • Activate your computer • Setting Up the User Interface • Set up the UI & search options • Organization Administration • Set your organization's language & locale • Manage currency
Customization
 • Create custom • 
 • Learn about record access
 • Create the role hierarchy
profiles & custom fields • Define dependent picklists
 • Customize lookup fields & formula fields
 • Customize page layouts
 • Customize standard related lists
 • Learn about record types & business processes
 • Use field-level security
Security & Access
 • Create & manage your users
 • Set organization-wide defaults • Learn about the sharing model
 • Manually share records
 • Set up opportunity team selling & account teams • Learn about folder access
Workflow
 • Define workflow
 • Set up workflow rules
 • Set up workflow tasks & alerts
Workflow Approvals
 • Plan approvals using workflow
 • Use the approval wizard – standard vs. jump-start • Create workflow approvals • Data Validation • Learn about Salesforce CRM data validation
 • Create data validation rules
 • Learn about custom fields & unique properties Data Utilities
 • Import records using the import wizards
 • Use mass delete
 • Use mass transfer
 • Learn about storage utilization • Analytics • Create custom reports
 • Use advanced filters
 • Use conditional highlighting
 • Use custom summary formulas
 • Create dashboards
The AppExchange
 • Learn about the AppExchange
 • Install an app
 • Uninstall an app
Marketing Administration
 • Use the integrated campaign builder
 • Learn about lead queue & lead assignment setup • Learn Web-to-lead & auto-response rules
Service & Support Administration
 • Learn about cases & solutions
 • Set up case escalation rules
 • Identify solution categories & suggested solutions Salesforce Console
 • Navigate the Salesforce Console
 • Create a Salesforce Console
Extending Salesforce CRM
 • Learn about custom objects
 • Learn about custom tabs
 • Learn about custom Web tabs
 • Build a custom app SESSION II: Designing Applications On Force.Com • Learn about factors to consider when building a data model • Develop custom objects and fields, encrypted fields, field help, and field history 
tracking • Use master detail, lookup, and many-to-many relationships • Create a user interface for custom applications using the Custom Object tab, Page 
Layout, and • Customization options • Set field attributes on the page layout • Use the Custom Object queue and event-based workflow rules with field update 
actions • Develop custom formulas and validation rules 
Designing Applications for Multiple Users • Learn about factors to consider when designing applications for multiple users • Create profiles, understand what a profile controls (including data access), and 
customize • profiles to manage the user experience • Customize the user experience with record types and page layouts • Control access to records • Employ OWD, sharing rules and levels, roles, public groups, and manual share • Apply profiles, OWDs, role hierarchy, and sharing to restrict access to sensitive data • Apply OWDs, public groups, and manual sharing to create conditional access to data • Analyze suitability of FLS, page layouts, and record types to satisfy business 
requirements 
Implementing Business Processes 
 • Use the vlookup, regex, ischanged, isnew, and priorvalue functions to build business processes • Use validation rules to enforce conditional required behavior • Use functions to enforce data format and data consistency • Implement multistep approval workflows and escalations to automate business 
processes • Create parallel approval workflows and workflow approvals with dynamic approval 
routing • Use outbound messages as part of an approval workflow • Establish approval workflow criteria with crossobject formulas • Set up field history tracking to audit processes • Learn techniques to prevent or record data changes 
Managing Data • Learn when and how to use upsert • Use data management tools and the capabilities of API-based tools • nConfigure the Data Loader via command line • Encrypt passwords using encrypt.bat • Use the Data Loader to create mapping files and to upsert data 
Visualforce Pages 
Learn about the capabilities of the Visualforce frameworkIncorporate Visualforce pages into Salesforce Construct expression bindings and incorporate 
Salesforce into Visualforce pages with Visualforce tags
Use Visualforce tags to create page layouts,input forms, output tables, custom components; 
Create partial page refreshes on JavaScript events
Learn about the functionality that comes with Visualforce standard controllers Find out when Apex is required for creating custom controllers or extensions