Telephone voice recording system

IVR stands for Interactive Voice Response, a technology that automates routine customer service interactions by allowing callers to interact using touch tone digits or their voice. A basic example of an IVR application is an automated attendant or voice menu: callers are presented with a recorded menu and respond by selecting a digit or, in some cases, by entering an extension number. The automated attendant eliminates the need for a live operator to handle the call. More complex applications include perscription refill for pharmacies, password reset, voice surveys, account balance inquiries, flight status checks, package tracking, pre-sales qualification questionnaires, etc. The key idea is to automate a routine, repetitive task that would otherwise require the time and effort of an employee. The savings potential gives IVR solutions a very rapid return on investment (ROI), as on server can potentially eliminate multiple live agents. IVR systems are historically sold at a premium, to large degree because of the strong ROI. A system with four ports (and thus capable of processing four concurrent calls) could cost thousands of dollars. Like conference bridging, voice messaging and other communications applications, IVR is generally an add-on component for a traditional phone system. Key Facts & FeaturesAll IVR systems are capable of prompting (playing audio) and collecting digits from the caller. Replacing the touch-tone interface with a voice interface requires additional software and significantly increases the expense of the platform. IVR platforms usually provide a means for recording audio from the caller. This can be used to record prompts, but the quality is generally quite poor. Most systems will also accept pre-recorded audio, and there are professional voice talents that offer custom prompts. IVR applications frequently interact with other data systems. This is often done using direct access to relational database systems through technologies like ODBC or by using making web service calls using protocols like REST or SOAP. Many IVR systems are sold as a runtime platform, meaning that business applications will need to be purchased or custom built. Frequently the service creation environment is an additional charge. Traditional IVR systems interface with the PSTN or a PBX system using either analog or digital trunks. More recent IVR systems support connections over IP using SIP. Legacy platforms tend to license by the port, while IP systems license by the concurrent call. IVR systems can be connected directly to the PSTN or they can be integrated with a business phone system. Systems that are directly connected to the PSTN support "terminal" applications -- applications that never require redirecting the caller to a live agent. Integrated IVR systems, on the other hand, can route calls to other resources within a business or even outside of it. Key BenefitsThe primary benefit of IVR is the savings compared to hiring staff to handle boring and repetitive tasks. Automating basic customer service functions makes sense in situations where the task is relatively simple and the input and output values can be conveyed by phone. Another benefit is the unlimited hours that an IVR system can put in each day. With a properly configured IVR system your company can offer top notch customer service even when closed for the evening or weekend. IVR systems can easily support multiple languages, allowing your business to service international markets abroad and multi-lingual customers at home.

Based on top of Asterisk and Vicidial, we offers you the best combination of open source as well as the comfort of getting professional support from our highly trained and certified resources Key Features Inbound call handling Outbound call handling Predictive dialing Progressive dialing Real – time statistics Real – time Reporting Remote Barging Rapid deployment and development Campaign development tools Call popup Extreme cost reduction Customization Flexible IVR's Multiparty Conference Voicemail System CRM Recording Predictive Asterisk Dialer can be used both in Inbound Mode, Outbound Mode or Blended Mode i.e. one agent can be available for both Inbound as well as Outbound campaign simultaneously, this feature makes dialer distinguish against the competition who can offer either Inbound or Outbound at any given point of time. It also comes with sophisticated Automatic Call Distribution (ACD) functionality, to ensure that no agent remains idle for more then few seconds before the next call can land, this means 100% improvement in productivity for your center. Asterisk Dialer platform is a single platform that seamlessly integrates with your existing voice and data systems, whether VoIP, PRI and GSM. Detailed Features Asterisk Dialer can function as an ACD for inbound calls or for Closer calls coming from Asterisk outbound fronter and even allows for remote agents logging in from remote locations. Automatic Call Distribution - ACD Normal and Skill based Routing Roaming Agents and Queues Live call Barge-in Supports multiple campaigns Multi Party Conference 5 or more people conference with PIN VoiceMail System Unlimited Password protected VoiceMail Boxes Email Notification for VoiceMail VoiceMail forwarding and Broadcasting CDR - Call Detail Records Generates Records for the calls being made campaignwise / agent wise Voice Logger Voice Logging of each and every call from SYSTEM end Voice Logging of each and every call from Agent end CRM Integration- Asterisk Dialer comes pre-installed with Basic Integration of vTiger CRM, further integration can be availed for Sales Management Marketing Automation Tracking user activity Tracking & Managing Record History Creating Campaigns Managing Leads Access Control IVR - Interactive Voice Response Please contact us if you are in process of setting up new call center or are thinking to save your cost on your dialer.

Interactive Voice Response (IVR) is an automated telephone system technology that interacts with callers, collects as needed, provides information and special calls to appropriate recipients. Register For Free Demo and Trial:- https://archizsolutions.com/ivr-solution/