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Based on top of Asterisk and Vicidial, we offers you the best combination of open source as well as the comfort of getting professional support from our highly trained and certified resources Key Features Inbound call handling Outbound call handling Predictive dialing Progressive dialing Real – time statistics Real – time Reporting Remote Barging Rapid deployment and development Campaign development tools Call popup Extreme cost reduction Customization Flexible IVR's Multiparty Conference Voicemail System CRM Recording Predictive Asterisk Dialer can be used both in Inbound Mode, Outbound Mode or Blended Mode i.e. one agent can be available for both Inbound as well as Outbound campaign simultaneously, this feature makes dialer distinguish against the competition who can offer either Inbound or Outbound at any given point of time. It also comes with sophisticated Automatic Call Distribution (ACD) functionality, to ensure that no agent remains idle for more then few seconds before the next call can land, this means 100% improvement in productivity for your center. Asterisk Dialer platform is a single platform that seamlessly integrates with your existing voice and data systems, whether VoIP, PRI and GSM. Detailed Features Asterisk Dialer can function as an ACD for inbound calls or for Closer calls coming from Asterisk outbound fronter and even allows for remote agents logging in from remote locations. Automatic Call Distribution - ACD Normal and Skill based Routing Roaming Agents and Queues Live call Barge-in Supports multiple campaigns Multi Party Conference 5 or more people conference with PIN VoiceMail System Unlimited Password protected VoiceMail Boxes Email Notification for VoiceMail VoiceMail forwarding and Broadcasting CDR - Call Detail Records Generates Records for the calls being made campaignwise / agent wise Voice Logger Voice Logging of each and every call from SYSTEM end Voice Logging of each and every call from Agent end CRM Integration- Asterisk Dialer comes pre-installed with Basic Integration of vTiger CRM, further integration can be availed for Sales Management Marketing Automation Tracking user activity Tracking & Managing Record History Creating Campaigns Managing Leads Access Control IVR - Interactive Voice Response Please contact us if you are in process of setting up new call center or are thinking to save your cost on your dialer.

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