Vacancy bpocall center post

WONDERFUL JOBS OFFER FOR BPO NON VOICE IN CHENNAI Qualification: Any Graduation Exp: Freshers to 4 Years Freshers Salary: 12k to 15k Exp Salary: 20k to 25k Location: Chennai Vacancy: 12 - Manage the call center operations for our B2B and B2C products - Leading a team size of 15+ call center agents and supervisors - Handling Inbound and/or Outbound functions within the call center, email queries and other daily operations including reporting and MIS pertaining to your clients - Manage Client and Investor Escalations - work with relevant units - internal and external to resolve issues raised and ensure quality delivered across Call center services - Reviewing the performance of your Team, Call center agents, identifying training needs and planning - Evaluate and Analyze performance against call center metrics for your team and set targets to continuously improve agent productivity and call center efficiency Professional Skills: - Should be a Go Getter - Should articulate and communicate with clarity. - Should be an excellent team player. - Should be capable of multi-tasking. - Should have the ability to interact at all levels. - Adequate knowledge to operate in MS Office Educational Qualification: - Post Graduate in any field, Proficiency in MS Office - Language Proficiency in English, Compulsory Regards Anika Hr 91504 and 61060